Central Bank · 1 day ago
Lead Teller
Brookings, SD
Full-time
Onsite
Entry, Mid Level
1+ years expCentral Bank is seeking a Lead Teller to support daily branch operations by providing superior customer service and ensuring efficient handling of transactions. This role involves coaching the teller team and maintaining high performance while adhering to bank policies and procedures.
BankingFinancial Services
Responsibilities
Portray a positive company image and engage in professional, friendly communication with customers
Demonstrate a strong understanding of customer service by consistently exceeding expectations in every interaction
Accurately process customer transactions and issue receipts
Cash checks and pay out monies after verifying endorsements, account balances, and transaction accuracy
Balance and count currency, coin, and checks using manual or machine-based processes
Assist customers with account inquiries, maintenance requests, and account closures
Demonstrate full proficiency in teller, vault, ATM, safe deposit, and branch operational procedures
Ensure timely completion of daily, weekly, and monthly tasks, including general ledger balancing, cash shipments, and audit requirements
Conduct regular unannounced audits of teller drawers, vault, and ATM cash
Maintain control over vault and ATM supplies, verifying incoming cash shipments under dual control
Monitor and maintain appropriate levels of branch supplies and marketing materials
Participate in and observe customer interactions to provide real-time coaching on service, sales, and referrals
Provide leadership and support to the teller line, addressing questions, concerns, or transaction issues
Support retail team in balancing, end-of-day procedures, and opening/closing tasks, including Saturday rotation
Identify teller offages and transaction errors, assisting with resolution and providing performance feedback
Recommend additional training and development needs to Branch Leader for individuals and team
Partner with Branch Leader to monitor compliance with audit, regulatory, and procedural guidelines
Contribute to teller performance reviews and collaborate on development plans for growth and improvement
Open and service all deposit and certificate accounts, including checking, savings, money market, and business accounts
Listen actively to understand customer needs and recommend suitable products and services
Cross-sell additional products through in-person and outbound referral efforts
Educate customers about banking services and provide tailored financial recommendations
Perform other related duties and responsibilities as assigned by management
Qualification
Required
Associates degree required or equivalent work experience
Minimum of one (1) year of experience in similar job duties
Company
Central Bank
Central Bank has a solid history of providing customers with financial solutions and a strong commitment to serving their communities.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-10-09
2025-09-26
Lane Report | Kentucky Business & Economic News
2025-08-21
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