CMC · 6 hours ago
IT Service Delivery Specialist
Martinsburg, WV
Full-time
Onsite
Mid Level
3+ years expCMC is a Fortune 500® company specializing in construction reinforcement and steel products. The IT Service Delivery Specialist will ensure operational efficiency at customer sites by managing IT service delivery, maintaining hardware and software, and coordinating with various IT teams to address customer requests.
AgricultureConstructionIndustrial EngineeringIndustrial ManufacturingManufacturingRecyclingRetailTransportation
Responsibilities
Works within all aspects of Service Delivery to ensure customer site is operational
Ensures quality and consistency with the IT Ticketing System – Cherwell
Assists with Asset Management through Cherwell
Assists other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc) to ensure customer requests are being met in a timely manner
Works with other IT teams to ensure a coordinated effort with new technology roll outs, upgrades, or changes
Acts as an escalation point for Helpdesk and responds to and resolves issues promptly
Installs, maintains, and troubleshoots all computer hardware and software
Adheres to IT policies and procedures
Composes and maintains technical specifications and documentation
Responsible for site-specific IT project participation
Supports the business processes, data, analytics, and software applications for the manufacturing system environment
Performs other duties as assigned
Qualification
Required
Minimum 3 years experience in Service Delivery or other IT support positions
Knowledge of IT support in areas including: PC, Applications (Manufacturing systems preferred), Telecomm (iPhone, Lync, Polycom, Cisco), and Networking protocols (PC / IP, VPNs, Access Control lists, Routing, bridging, etc)
Experience with IT Ticketing Systems (Service Now, Cherwell), Desktop Applications and Wireless Networking
Knowledge of Microsoft Office 365, Windows Server, Server roles - DNS, DHCP, MS Exchange, Active Directory, Office 2010-Current, Skype for Business
Problem solving skills including root cause analysis and corrective action
Ability to plan, prioritize and drive issues, tasks and deliverables from concept to closure
Ability to work across different non-technical and technical functional groups
Excellent written and verbal communication skills; ability to communicate up, down, and across the business
Ability to work in a global, multi-site, and cross functional organization
Strong team member and able to contribute in a team environment
Excellent time management skills
Ability to work in all types of weather and environment (Office, Mill, Recycling yard – air-conditioned and non-air-conditioned environments)
Able to lift up to 45 pounds
Available for on-call hours
Available for travel up to 25% of the time
Bachelor's Degree or equivalent relevant experience required
Benefits
Day 1 Benefits Coverage with low cost Medical, Vision, Dental
Day 1 Paid-time Off and Vacation
4.5% Company Match 401(k) plan
$500 Annual Company-paid Lifestyle Benefit
Competitive Compensation and Bonuses
Company-paid Life and Disability Insurance
Employee Stock Purchase Plan
Training and Advancement Opportunities
Company
CMC
CMC is a steel and metal products company that recycles scrap metal, manufactures steel, and fabricates construction materials.
10001+ employees
H1B Sponsorship
CMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$902MKey Investors
West Virginia Economic Development AuthorityMaricopa County Industrial Development Authority
2025-11-13Post Ipo Debt· $2M
2025-05-06Post Ipo Debt· $150M
2022-02-01Post Ipo Debt· $150M
Leadership Team
Peter Matt
President and Chief Executive Officer
David Miller
Co-Founder - Program Manager
Recent News
2026-01-09
2026-01-09
Tech in Asia
2026-01-08
Company data provided by crunchbase