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SSM Health · 7 hours ago

Patient Financial Services Representative II

United States

Full-time

Remote

Entry Level

1+ years exp

SSM Health is a healthcare organization committed to providing exceptional patient care and making a positive impact on communities. The Patient Financial Services Representative II is responsible for determining the patient financial component for services, estimating and collecting patient financial responsibilities, and providing financial counseling to patients.

Health Care

H1B Sponsor Likely

Responsibilities

Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility

Educates patient regarding financial assistance programs when appropriate

Obtains patient demographic information and requests financial responsibility from the patient

Determines patient qualification for coverage by third-party payer and informs financial counselor, patient or family member of status

Verifies all commercial insurance coverage, workers compensation insurance, TPL insurance and state and government programs

Documents and resolves patient concerns or inquiries that are received via telephone, mail or walk-in within an established time frame

Validates Master Patient Index according to departmental policy

Interprets physician orders

Identifies process improvement opportunities and participates in improvement plans

Works on special projects as needed

Performs other duties as assigned

Qualification

Revenue cycle understandingInsurance knowledgeFinancial counselingPatient demographic informationProcess improvement

Required

High School diploma/GED or 10 years of work experience

One year experience

Experience and understanding of revenue cycle, insurance and self-pay balances is strongly preferred

Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs

Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements

Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors

Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc

Frequent keyboard use/data entry

Occasional bending, stooping, kneeling, squatting, twisting and gripping

Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs

Rare climbing

Benefits

Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Company

SSM Health

Glassdoor3.4

SSM Health is a Catholic, not-for-profit health system.

Founded in 1872

St Louis, Missouri, USA

10001+ employees

https://www.ssmhealth.com/

H1B Sponsorship

SSM Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (4)

2023 (6)

2020 (2)