A-TEK, Inc. ยท 9 hours ago
Program Manager - AV Operations
Bethesda, Maryland, United States
Full-time
Hybrid
Senior Level
$165K/yr - $185K/yr
5+ years expA-TEK is a company that empowers people to drive innovation impacting mission success. The Program Manager will serve as the primary point of contact for operational matters, overseeing service delivery and ensuring alignment with customer standards in AV event support operations.
Business IntelligenceInformation Technology
No H1B
Security Clearance Required
Responsibilities
Serve as the primary interface to the Government for all operational matters, including status, risks, issues, and corrective actions
Provide day-to-day oversight of service delivery, staffing, and workflow execution across device acquisition, distribution, engineering, and support functions
Develop and maintain operating rhythms (daily/weekly/monthly), performance reporting, and action tracking to ensure transparent delivery and accountability
Establish and enforce work standards, schedules, and quality controls; review discrepancies and ensure timely resolution and continuous improvement
Own incident and escalation management, ensuring rapid triage, stakeholder communications, and root cause analysis for recurring issues
Ensure compliance with customer policies (security, privacy, records, asset management), and coordinate with Government stakeholders as required
Lead transition-in/transition-out planning and execution, including knowledge transfer, documentation baselines, and continuity of operations
Coordinate subcontractor/teammate performance (if applicable), ensuring integrated delivery and consistent customer experience
Proactively identify risks, capacity constraints, and operational bottlenecks; implement mitigation plans and surge support as required
Facilitate regular meetings with the Government (for example, service reviews and operational check-ins) and maintain meeting minutes and action items
Qualification
Required
Bachelor's degree in an IT-related field (or equivalent combination of education and experience)
Minimum 5 years of AV Event Support management with demonstrated leadership of leading teams of AV support technicians in an enterprise environment
Minimum 5 years of program or contract management experience in a federal or similarly regulated environment
Demonstrated experience managing customer-facing service delivery, including performance reporting, risk management, and continuous improvement
Strong written and verbal communication skills, including the ability to brief technical and non-technical stakeholders
Working knowledge of ITIL practices, incident/problem management, and metrics-driven service management
The ability to obtain/retain a Public Trust level clearance is required for consideration
Preferred
PMP, ITIL certification, or equivalent program/service management credential
Experience supporting NIH, HHS, or other research-intensive federal environments with strict security and compliance expectations
Experience with AV system configuration and AV event/project management
Benefits
Health, dental, and vision insurance
401(k) with employer match
Paid time off
Professional development opportunities
Company
A-TEK, Inc.
As a trusted services and solutions provider, A-TEK, Inc.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kathryn Freeland
Chief Executive Officer
Recent News
Washington Technology
2025-10-09
Washington Technology
2025-09-18
2024-05-05
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