Vallen · 2 months ago
Technical Support Representative II
Belmont, NC
Part-time
Onsite
Entry, Mid LevelVallen is an industry leader in delivering flexible supply chain solutions. They are seeking a detail-oriented and self-driven Technical Support Representative II responsible for managing and resolving service desk requests related to Storeroom operations and processing requests for cycle counts, physical inventories, and recovery billings across multiple integrated supply sites.
Wholesale
Responsibilities
Respond to and resolve service desk requests related to the Storeroom system
Process cycle count, physical inventory, and recovery billing requests in a timely manner
Respond immediately to urgent requests entered during shift hours
Perform troubleshooting, data corrections, and system updates as requested by site teams
Collaborate with site personnel to understand setup variations and ensure accurate resolution
Use Infor SX.e and other systems to review and update transactions
Track and analyze incoming requests to identify root causes, recurring issues, and process improvement or automation opportunities
Maintain clear documentation of actions taken and communicate progress to requestors
Support continuous improvement efforts to streamline workflows and enhance efficiency
Qualification
Required
Experience in inventory operations, service desk, or supply chain support
Working knowledge of Storeroom and Infor SX.e systems
Excellent attention to detail, time management, and organizational skills
Ability to work independently in a remote environment
Effective communicator who can collaborate across multiple sites and functions
Preferred
Strong skills in Microsoft Excel, Word, and PowerPoint for analysis, documentation, and reporting
Benefits
Medical, Dental, and Vision Insurance
Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40–56 hours of sick time per year based on seniority and advanced upon hire.
Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
Employee Assistance Program
Employee Resource Groups for networking and team building
Tuition Reimbursement Program
Employee Referral Program
Safety shoe and safety glasses reimbursement (based on position)
Employee discounts through BenefitHub
Advancement opportunities
Company
Vallen
Vallen is the largest provider of integrated services and the "go-to" partner for large production companies that need real, transparent savings and optimization of the indirect supply chain.
Founded in 1865
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase