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State of West Virginia · 21 hours ago

Economic Service Worker-Human Services-BFA-Region 1-Mineral Co.

Charleston, WV

Full-time

Onsite

Mid Level

The State of West Virginia is seeking an Economic Service Worker to process applications and determine eligibility for various economic assistance programs. The role involves conducting interviews, maintaining client caseloads, and referring clients to supportive services as needed.

Business DevelopmentEducationGovernmentTourism

Responsibilities

Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers

Schedule telephone and face-to-face interviews

Competently conduct personal interviews with clients regarding their personal, financial, and social information

Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed

May obtain repayment from clients who have been issued benefits erroneously

Performs related work as required

Qualification

Bachelor's degreeClient interviewingData evaluationCustomer service

Required

Bachelor's degree from a regionally accredited college or university

Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis

Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis

Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training

Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training

A valid driver's license may be required