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RTX · 5 days ago

Programme IT Support Engineer

GB-WOR-MALVERN-001 ~ Geraldine Rd ~ ROSEMOUNT AERO

Full-time

Onsite

Mid Level

Raytheon UK, part of RTX, is looking for a Programme IT Support Engineer to join their Post Design Support team in Malvern. The role involves providing technical support for complex multi-server systems, ensuring compliance with accreditation standards, and engaging with customers for system deployment and troubleshooting.

AerospaceManufacturingSecuritySensorTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Provide technical support and sustainment for deployed systems, following company processes, procedures and work instructions to help retain AS9100 accreditation

Support programmes during the build phase of multi-server, multi-client systems, including hardware assembly, software installation and configuration

Plan and execute testing on newly built and upgraded systems, including Integration Testing, Factory Acceptance Testing (FAT) and System Acceptance Testing (SAT)

Deliver office-based technical support to customers via phone and email, with occasional out-of-hours support (evenings/weekends) by prior arrangement

Travel within the UK and overseas to deliver, commission, upgrade, diagnose and rectify issues on systems originally built in Malvern, covering technologies such as Microsoft products, Linux distributions, Active Directory, certificates, networking, storage solutions and virtualisation

Maintain and manage locally held replicas of customer systems for troubleshooting and upgrade testing

Provide technical representation and input at programme Gate reviews, Engineering Review Boards, Design Reviews and proposals, supporting both Programme Management and Business Development

Demonstrate software and systems to internal and external customers, and contribute to continuous improvement and lean activities

Qualification

IT Systems EngineeringMulti-server systemsMicrosoft technologiesLinux distributionsNetworkingStorage solutionsVirtualisationProblem-solvingStakeholder managementCustomer-facing skillsTechnical supportRoot cause analysisCommunication skills

Required

Proven experience in an IT Systems Engineer, Systems Administrator or similar technical support role

Practical experience building, configuring and supporting multi-server, multi-client systems

Solid knowledge of Microsoft technologies and at least one Linux distribution, plus core infrastructure concepts such as networking, storage and virtualisation

Strong problem-solving skills, with the ability to work independently, including when travelling and supporting customers abroad

Good written and verbal communication skills, with the ability to build effective working relationships with internal and external teams

Willingness and ability to travel in the UK and overseas, and to occasionally provide out-of-hours support with prior notice

Ability to obtain and maintain the relevant UK security clearances required for the role

Preferred

Experience with Red Hat Enterprise Linux (RHEL)

Background working in defence, aerospace or similarly regulated, mission-critical environments

Experience supporting customer-facing systems and providing remote technical support

Familiarity with formal test phases such as Integration Testing, FAT and SAT

Experience participating in technical reviews, Engineering Review Boards or Design Reviews

Benefits

Access to learning and development to help you expand your technical and professional skills.

Company

RTX

Glassdoor3.8

RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.

Founded in 1922