American University · 1 month ago
Associate Director Veterans Services and Special Programs
Main Campus (Washington, DC)
Full-time
Hybrid
Lead/Staff, Director/Executive
$77K/yr - $84K/yr
5+ years expAmerican University is a student-centered research institution located in Washington, DC, with a reputation for creating meaningful change in the world. The Associate Director, Veterans Services and Special Programs is responsible for managing all veterans’ education benefit programs and overseeing special programs, ensuring compliance with regulations and providing support to student veterans.
Higher Education
Responsibilities
Responsible for the reconciliation of Student Veteran, Dependents, and Active Duty service members accounts. Investigates, audits, and seeks resolution of debt issues. Works with the offices of Student Accounts, Third Party billing, Financial Aid, and the Registrar’s Office as well as the Veterans’ Administration, the Department of Defense, and the Vocational Rehabilitation and Employment (VR&E) to ensure institutional awards comply with VA regulations, and to see that tuition and fee overpayments are returned to Veteran Affairs in a timely manner. Ensures accuracy and timeliness to maintain university compliance for eligibility in federal grant awarding. Serves as University Liaison to VR&E and the Senate Sub-Committee on Vocational Rehabilitation. Responsible for the maintenance of all Vocational Rehabilitation third-party contracts and records, the certification of enrollment of all students receiving Vocational Rehabilitation payments, and the processing of any changes in student enrollment. Responsible for oversight of the Veterans Benefits certification process and the direct certification of specific populations of students
Oversees the responsibilities of the Veteran Services staff member and those of the VA Work-study students. Establishes the priority of special assignments during peak certification and audit periods as well as monitoring time record. Oversees the completion of applications, the creation of job descriptions, the accurate submission and retention of time records, and the timely payment of wages by the VA for between 1 and 20 VA Work Study students
Counsels prospective and enrolled student veterans, their dependents, dependents’ parents, and active duty service members to determine which Veteran Administration and other military benefits they are eligible to receive and in what percentage. Answers questions via phone, email, or in person to resolve problems and address concerns and issues from student veterans. Provides referral to other appropriate campus resources. Host and participate in Campus Orientations to explain VA Education Benefits process for prospective and current students
Collaborates with the Offices of Admissions, Financial Aid, Student Accounts, Third Party billing, Registrar, and academic units to assess university programs as they relate to Veteran Benefits. Ensures that benefits and payments comply with VA regulations and institutional policies. Serves as university point of contact in all issues pertaining to the commitment and adherence to Executive Order 13607. Evaluates all university academic programs to ensure that they fall within the guidelines of the Executive Order. Provides guidance to American University schools and colleges during the creation of new programs. Regularly informs these offices of changing policies, issues, and special requirements in veterans’ benefits. Develops and maintains written policies and procedures related to the assigned areas of responsibility and participate in and provide information for internal and external audits. Serve as Staff Advisor to American University Veterans and AU’s ROTC community, participating in training, conferences, committees and serving as representative to the Veterans Liaison Network. Main point of contact for internal and external audits. Provides access to Veterans’ Lounge, Special Projects
Provides statistics and just in time reporting for proactive outreach to specified student populations and accurate processing, reporting and registration. Provides timely and accurate reporting to the VA upon request including but not limited to graduations, dismissals and number of students enrolled per program. Provides accurate and timely reporting to the Office of Institutional Research as requested
Oversees the administration of special programs. Collaborates with other offices (Student Health Center; Student Accounts; Academic units; etc.) to manage special programs, particularly the student health insurance waiver process, and first-time non-degree registration. Develops and maintains processes and policies, manage escalations, and reporting
Supervises two full-time staff positions: Assistant Director Veterans Services and Assistant Director, AU Central. This position will also supervise between 2 and 3-VA Work-Study students
Qualification
Required
Bachelor's degree or equivalent
5 - 8 years of relevant experience
Knowledge of veteran educational benefits
Minimum seven years of progressive experience in academic administration including providing front line student or customer support
Three years of supervisory experience required
Experience working with veteran and military students in a higher education setting
Ability to work effectively and collaboratively with various college and external constituencies
Ability to independently manage the certification and reporting obligations to the VA and other constituencies
Ability to communicate effectively, both written and orally
Ability to supervise staff and student workers
Knowledge of Colleague, VA Once software, Service Now, and Microsoft office suite
Ability to manage certification and reporting obligations with limited supervision
Preferred
Bachelor's degree
Benefits
AU offers a competitive benefits package.
Company
American University
American University's historic academic strengths are rooted in social responsibility and our dedication to cultural and intellectual diversity.
1001-5000 employees
H1B Sponsorship
American University has a track record of offering H1B sponsorships. Please note that this does not
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Funding
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