Desktop Support Engineer jobs in United States
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TECEZE ยท 9 hours ago

Desktop Support Engineer

positionManhattan, NY
timeContract
remoteOnsite
seniorityMid Level

Teceze is a global IT services and consulting company delivering reliable technology solutions to enterprise clients across multiple industries. They are hiring an experienced Desktop Support Engineer to provide on-site support for desktop and laptop environments, ensuring smooth IT operations and high user satisfaction.

ComputerInformation TechnologyNetwork Security
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H1B Sponsor Likelynote
Hiring Manager
Mohamed Harrish
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Responsibilities

Install, configure, and support desktops, laptops, mobile devices, peripherals, and software in Windows and macOS environments
Diagnose and resolve hardware, software, and network connectivity issues in a timely manner
Perform IMAC (Install, Move, Add, Change) activities for IT assets
Coordinate with vendors for hardware repairs, replacements, and warranty support
Provide high-touch VIP user support and conference room/AV support, including meeting setup and troubleshooting
Support printers, Office 365 applications, and endpoint security/compliance tools
Maintain accurate IT asset inventory, documentation, and ensure SLA compliance
Provide Hands & Feet support for server, network, and data center teams as required
Document incidents, resolutions, and procedures in the ticketing system and contribute to the knowledge base

Qualification

Desktop supportWindows operating systemMacOS operating systemOffice 365 supportNetwork troubleshootingIT asset managementCommunication skillsProblem-solving ability

Required

Strong hands-on experience in desktop and laptop support in enterprise environments
Proven expertise in Windows and macOS operating systems
Experience supporting Office 365 and common enterprise applications
Basic network troubleshooting knowledge (LAN, DHCP, DNS)
Familiarity with IT asset management, inventory tracking, and vendor coordination
Excellent communication and interpersonal skills with a customer-first mindset
Strong problem-solving ability and willingness to work in a fast-paced, on-site environment

Preferred

Exposure to data center environments, including physical server support, is a plus
Experience with hardware racking, cabling, and labeling is preferred

Company

TECEZE

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TECEZE offers a full spectrum of Information Technology services.
dateFounded in 2012
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
https://teceze.com

H1B Sponsorship

TECEZE has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Thinesh Siva
Head of Technical Presales
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Company data provided by crunchbase