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TekSynap · 3 hours ago

Senior Monitoring and Service Management Systems Engineer

Washington, DC

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

TekSynap is a fast growing high-tech company that supports the Department of Transportation. They are seeking a Senior Monitoring and Service Management Systems Engineer responsible for ensuring effective discovery, monitoring, and management of enterprise IT infrastructure, as well as optimizing monitoring configurations and supporting ITIL processes.

ComputerInformation ServicesInformation Technology

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Ensure effective discovery, monitoring, and management of enterprise IT infrastructure (servers, cloud, networks, applications, and storage) using OpenText OBM, SiteScope, and integrated third-party tools

Assess, fine-tune, and optimize monitoring configurations to deliver accurate, actionable alerts and proactive detection of performance and availability issues

Deploy, manage, and enhance Management Packs, monitoring policies, automation, and third-party connectors to support business application and service monitoring

Perform enterprise event consolidation, correlation, filtering, and topology-based health analysis to reduce noise and accelerate incident triage and escalation

Integrate monitoring data from third-party platforms (e.g., SCOM and other tools) into the unified OBM event console

Create, configure, and maintain intuitive dashboards and visualizations that provide real-time and historical insights into system health, performance, and service status

Conduct root cause analysis and implement preventive measures to improve service reliability and operational efficiency

Support ITIL processes by collecting and aggregating monitoring data for configuration, incident, problem, capacity, availability, and demand management, including contributing to CMDB accuracy

Resolve assigned monitoring tasks and change requests, acting as an escalation point and providing correlation support during outage bridges and service restoration efforts

Define and standardize monitoring policies, procedures, and onboarding/offboarding processes, while researching and implementing continuous improvements to monitoring capabilities

Qualification

Multi-vendor server OSService Management SystemOpenText toolsManagement ProtocolsScripting PowerShellScripting VBScriptMonitoring systems managementITIL knowledgeWindows/Linux administrationAutomation experienceVisualization toolsTroubleshooting coordinationCollaboration skills

Required

Must have extensive knowledge of multi-vendor server operating systems

Minimum of 10 years of experience providing Service Management System administration services

Experience managing SMS development activities and proficiency in applying SDLC and DevOps principles

Knowledge in the current DOT Service Management System (SMS), currently Remedy

Minimum 2 years of experience managing OpenText suite of tools including AI Operations Management, Operations Bridge, SiteScope, and Optic

Direct experience and expertise with Management Protocols including SNMP, and WMI

Scripting Experience: PowerShell, VBScript, and/or other scripting experience

Experience managing monitoring systems with >250 Host and/or >3000 sensors

Experience operating other monitoring solutions including Zenoss, PRTG, Zabbix, and/or Nagios

Extensive experience with monitoring server, storage, database management, networking, and applications, with a strong emphasis on maximizing the value and effectiveness of monitoring solutions

Proven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environment

Preferred

Experience supporting a 24x7 operations environment

Experience leading troubleshooting coordination/ acting as a Tech Lead during service outages requiring collaboration across multiple teams and infrastructure components

Systems administrator experience managing Windows and/or Linux operating systems

Expert level experience with scripting and automation

Experience integrating monitoring tools to operate through ServiceNow

Experience automating alerts to generate Service Tickets

Strong understanding of ITIL and ITSM including monitoring, demand management, availability management, and capacity management

Experience analyzing monitoring and associated reports to drive business decisions for capacity and availability experience

Experience creating senior level brief work products including functional and data driven dashboards from captured performance data and availability metrics

Experience with visualization and computational tools

ITIL certification(s) including Foundations and above strongly preferred