UNC Health ยท 1 month ago
Practice Manager I - Central Administration
UNC Health is an inclusive organization dedicated to improving the health and well-being of the communities it serves. The Practice Manager I is responsible for managing a single physician practice location, overseeing day-to-day operations, staff management, and ensuring compliance with organizational policies.
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Responsibilities
Ensures compliance with organizational policies and procedures
Responsible for hiring, training, developing, and evaluating employee performance
Provides supervision and direction for all practice staff. Responsible for planning, assigning, and directing work flow. Serves as a resource for decision making and problem solving, and as a liaison between physicians, management, and other departments
Participates in budgetary planning, implementation, and monitoring of all financial aspects of the physician office practice. Responsible for patient scheduling and throughput, physician and staff productivity and maintenance of adequate staffing, equipment, and supplies
Responsible for compliance with billing and accounting procedures, revenue cycle and financial audit requirements
Identifies trends and develops a plan of action to address customer, employee, and physician satisfaction issues. Participates on teams to achieve desired results
Responsible for resolution of facility management, equipment, and safety issues
Ensures compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Coordinates ongoing unit based performance improvement activities
Demonstrates good customer service skills when interacting with patients, families, and visitors. Demonstrates leadership in communication and team work
Qualification
Required
Bachelor's degree in an appropriate discipline
Two (2) years of experience in a healthcare setting, preferably a physician office or outpatient setting; One (1) year supervisory experience
If an Associate's degree: Six (6) years of experience in a healthcare setting, preferably in a physician office or outpatient setting; one (1) year supervisory experience
If high school or GED: Ten (10) years of experience in a healthcare setting, preferably in a physician office or outpatient setting; one (1) year supervisory experience
Ability to read, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, patients, employees, and the general public
Ability to work with mathematical concepts such as probability and statistical inference
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to utilize practice management and EHR systems, Word, Excel, Power Point, and Outlook
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Company
UNC Health
Our mission is to improve the health and well-being of North Carolinians and others whom we serve.
Funding
Current Stage
Late StageLeadership Team
Recent News
2025-09-12
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