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Citizens · 21 hours ago

Home Mortgage Consumer Contact Center Specialist

One Citizens Bank Way, Johnston, RI, 02919, US

Full-time

Onsite

New Grad, Entry Level

Citizens is seeking an excellent listener and outgoing Consumer Contact Center Specialist who enjoys talking to people. The role involves handling outbound/inbound calls, addressing customer objections, and answering basic questions, while also fulfilling sales goals through effective communication and customer relationship management.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

You will be required to study scripts so that you can best help the customers and fulfill your sales goals

It is crucial that you have a positive attitude as rejection is a daily occurrence when cold calling

Although difficult, if you can learn to not take rejection personally and instead learn from it to improve, then your progress will be fast-tracked, and you will quickly reach sales goals

We will provide all necessary training to ensure that you have the required tools necessary to be as successful as possible

Good customer relationship management skills and persistence are key to being successful

An organized follow-up system will be crucial as well, as sometimes sales opportunities will not be closed on the first call and will require you to reach back out for a follow-up call

You need to be quick on your feet to respond appropriately to customers on the phone as you make your outbound calls

If you have an ambitious, positive, can-do attitude, outgoing spirit, and enjoy helping others, then this can be a fulfilling job for you

Qualification

Call center experienceCommunication skillsOrganization skillsPC skillsTime managementSales experienceMulti-taskingTeamworkAdaptabilityInterpersonal skills

Required

High school diploma, required

Ability to work independently and successfully in a team environment

Experience working in a call center environment

Exceptional communication, organization, and interpersonal skills

Ability to multi-task simultaneously while maintaining a high degree of accuracy. Work independently in a fast-paced work environment

Ability to readily adapt to changes in a fast paced, ever-changing work environment

Ability to work well in a team environment

Must be receptive to all feedback pertaining to individual and team performance and measurements

Superior organization and time management skills

Demonstrated ability to handle multiple tasks efficiently in fast environment

Effective written and verbal communication skills essential

Capable of delivering results within specified timeframe

Proficient PC skills, including MS Office experience

Preferred

1 year of sales experience in financial services, preferred

Company

Citizens

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At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828