ChristianaCare · 1 day ago
Patient Experience Project Manager
Wilmington Hospital
Full-time
Hybrid
Senior Level
$79K/yr - $127K/yr
5+ years expChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes and making high-quality care more accessible. They are seeking a Patient Experience Project Manager responsible for managing and operationalizing performance improvement projects throughout the health system, guiding support teams to redesign and improve processes, behaviors, and outcomes.
Health CareHospitalNon Profit
Responsibilities
Leads project teams from design implementation to completion ensuring that all goals and objectives are met throughout the process
Researches and implements innovative approaches to improving Patient Experience practices through design improvement projects and methodologies
Utilizes data from various and appropriate sources to develop effective benchmarks used in the data analysis to change practice
Plans, develops, and maintains work in an organized manner that is consistent with the department leadership and organizational goals
Anticipates the needs of customers and addresses these promptly and appropriately
Supports meetings by preparing and sending out the appropriate meeting materials and sends communications prior to and after meetings
Prepares, analyzes, and presents detailed data and project related information to support the work
Assists in developing presentations that provide clear accurate information and are supported with exhibits, Powerpoint presentations, oral and or written reports
Performs assignments that need to be completed, even when outside the scope of routine responsibilities; adaptable to changing departmental conditions: teamworker
Qualification
Required
Bachelor's Degree required; Master's preferred
5+ years of project management experience
Experience with health care operations
Proven success managing large projects using multiple project management techniques
Experience evaluating and implementing new technology solutions
Demonstrated certification and /or experience in advanced improvement science methodologies (LEAN, Six Sigma, etc.)
Strong computer skills in MS Office required: Word, Excel, Powerpoint, and Process Flow charts and other tools needed to organize daily and project work
Knowledge of project management methodologies, tools and strategies
Knowledge of information systems
Strong skills in data interpretation and trending
Strong verbal and written communication skills
Excellent team player
Strong time-management and organizational skills
Ability to act proactively and coordinate multiple tasks to meet deadlines while focusing on quality standards
Ability to work effectively in a fast-paced environment with competing priorities
Result-oriented approach and detail-oriented mindset to project delivery and output
Accountable, dependable and strong commitment
Customer service focused in approach to work, both internally and externally
Maintains a positive work environment
Benefits
Full Medical, Dental, Vision, Life Insurance, etc.
Two retirement planning offerings, including 403(b) with company contributions
Generous paid time off with annual roll-over and opportunities to cash out
12-week paid parental leave
Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
Company
ChristianaCare
Headquartered in Wilmington, Delaware, ChristianaCare is one of the country’s most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs.
10001+ employees
H1B Sponsorship
ChristianaCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (26)
2023 (29)
2022 (50)
2021 (41)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
$3.37MKey Investors
Chester CountyLisa Dean Moseley Foundation
2022-10-28Grant· $2.5M
2019-11-23Grant· $0.66M
2014-02-06Grant· $0.21M
Leadership Team
Janice E. Nevin
President and CEO
Rob McMurray
Chief Financial Officer
Recent News
Business Wire
2025-07-22
Company data provided by crunchbase