Apply on Employer Site

Honda Aircraft Company · 6 hours ago

Parts Service Customer Service Representative

Triad Area

Full-time

Onsite

Entry Level

2+ years exp

Honda Aircraft Company is seeking a Customer Service Representative for Parts Services who will be the primary point of contact for all materials needs. This role involves communicating with customers and service centers, processing materials/core returns, and ensuring timely and efficient responses to customer inquiries.

AerospaceManufacturingSales

H1B Sponsor Likely

Hiring Manager

Ryan Gregory

Responsibilities

Functions as the first line of communication for all materials requirements. Ensures that all communication is responded to in a timely and efficient manner. Engages with customers and team members in a positive and professional manner

Receives, reviews, and processes all quotations and sales orders from customer. Identifies order types (warranty, outright, rental, or exchange) and prioritize to meet customer needs. Accurately enters parts orders within ERP (SAP) database. Provide requested information regarding part availability, pricing, transportation options, and any potential discrepancies

Manages the core return process from end to end with customers and the HondaJet service network. Accurately tracks the return orders and RMA (Return Material Authorization) requests to ensure timely return of all parts identified for core return. Utilizes parts order details within the ERP (SAP) database to track returns

Maintains processes to monitor order status up to final return of all cores from customers. Coordinates with internal teams (Inventory Planning, Warehouse Operations, Field Service, Technical Support, Finance, etc.) to address any matters of concern that will impact core returns

Supports material return and financial account reconciliation efforts. Notifies customers of outstanding returns and takes action to invoice per established terms and conditions

Supports daily review of aircraft status meetings and represents the Parts Services organization by providing latest order status

Trains and guides customers to use the company online portal for submitting orders, quotes, and returns

Tracks and presents department metrics monthly to leadership team. Performs adhoc research regarding core return transactions and presents during meetings as requested

Provides 24/7 operational parts support (duty rotation to occur outside standard business hours)

All other duties as assigned by management

Qualification

Customer ServiceERP (SAP)Aviation/Aerospace experienceMicrosoft OfficeAnalytical skillsMultitaskingInterpersonal skillsAttention to detailCommunication skills

Required

Associates degree or 2+ years of related Customer Service experience in a fast paced environment is required

Excellent Customer Service skills including listening, oral and written communication, attention to detail, and responsiveness to customer needs

Strong ability to balance conflicting priorities, multitask projects/duties, continuously reassess and reprioritize projects based upon customer/business needs

Strong interpersonal skills

Ability to interact with all levels of the organization and customers

Strong analytical and effective decision making skills

Ability to multitask, remain organized and flexible

Must have ability to work a flexible schedule and overtime when needed

Experience with Microsoft Office required

Preferred

Experience in the Aviation / Aerospace parts field is preferred

Parts catalog / blueprint review skill set is desired

Company

Honda Aircraft Company

Glassdoor2.9

Honda Aircraft Company is the power that drove their innovations in aircraft design from thought to drawing board to flight.

Founded in 1986

Greensboro, North Carolina, USA

1001-5000 employees

https://www.hondajet.com/

H1B Sponsorship

Honda Aircraft Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (12)

2023 (15)

2022 (6)

2021 (6)