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OneOncology · 8 hours ago

Customer Service Operator

TNO - Midtown Admin | Nashville, TN

Full-time

Onsite

New Grad, Entry Level

OneOncology is one of the nation’s largest community-based cancer care specialists, dedicated to providing high-quality cancer care and expertise in clinical research. They are seeking a Customer Service Operator to provide medical office support by answering incoming telephone lines, connecting callers to appropriate personnel, and ensuring excellent customer service to patients and visitors.

Health CareOncology

Growth Opportunities

Responsibilities

Answers all incoming calls in a prompt, courteous and professional manner

Routes calls and messages appropriately, offering voice mail, paging or redirection of calls as needed

Follows standard operating procedures (SOPs) for obtaining pertinent information depending on nature of call

Presents a personable, resourceful approach to problem solving, as well as support and help to all callers

Greets patients/visitors and aids as appropriate

Distributes simple outbound correspondence or copies of records, as necessary

Demonstrates excellent customer service

Responds promptly to patient, physician, and clinical requests

Qualification

Medical terminologyMulti-line phone systemMicrosoft WordMicrosoft OutlookMicrosoft ExcelCustomer serviceProfessional communicationProblem solving

Required

High School Diploma or Equivalent

Knowledge of medical terminology

Ability to use multi-line phone system, including transferring calls and paging

Ability to communicate clearly and professionally to callers and patients

Ability to remain calm and defuse irate callers and patient by collaborating with them to identify

Must be highly proficient in Microsoft Word, Outlook, and Excel, PowerPoint

Experience in the operation of multiple telephone lines/switchboard/console

Company

OneOncology

OneOncology is a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the US. It is a sub-organization of General Atlantic.

Founded in 2018