Health Insurance Alliance, LLC ยท 2 months ago
Licensed ACA Customer Service Representative
Fort Lauderdale, FL
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrHealth Insurance Alliance, LLC is a rapidly growing technology-focused insurance sales company seeking a Licensed ACA Customer Service Agent. The role involves handling inbound calls from clients, assisting with inquiries about products and services, and providing support for various membership-related requests.
Insurance
Responsibilities
You will be on the call center frontline, supporting the needs of our enrolled clients
You will be the subject matter expert in our policies and be able to simplify the process for customers to understand complex information
You will assist customers regarding payments and late payment concerns
You will assist with ID card timeline, and replacement ID card request
You will assist with member requests to make updates to their application, including changes to income/household sizes
You will assist with adding/removing dependents on an application after the sale
You will assist Members who request to renew or change their coverage
You will assist clients with clarifying questions regarding benefits or coverage and with locating in-network providers & facilities
You will assist with uploading required documents
You will provide outreach support to members that have alerts regarding documents that have not been uploaded
You will support clients with questions regarding how their addons work (ex. rx savers & Ameritas dental/vision)
You will send emails to clients that request documents, including summary of benefits
You will work outbound call campaigns as needed
You will make outbound welcome calls to our newly enrolled clients
Qualification
Required
Demonstrated experience in the Health Insurance industry and working in a call center, in a similar or related role
Active 215 license in Florida (active in other states is a bonus)
Strong written and verbal communication skills to convey complex information in a clear and concise manner
Detail oriented person with strong active listening skills
Exceptional organizational skills and multitasking capabilities
Ability to thrive in sales and adapt to changing processes
Ability to think on your feet and take direction very well
Maintain professionalism under pressure
Highly motivated in your own success
Keep up to date with best customer service practices
Fast internet, a good computer, a great headset, and a webcam/smartphone to partake in daily company meetings
Hardware/Internet Requirements - 50 - 100 Mbps or better internet speed, 8GB+ Ram, 3.2GHz CPU/processor
Benefits
Health, Dental, Vision Insurance after 3 month Probationary Period (Optional)
401 K + Company Matching after 3 month Probationary Period (Optional)
Great Career development opportunities (90% of our current senior agents are promoted internally)
Annual Company Events
Company
Health Insurance Alliance, LLC
We work to understand your needs so we can find the right type of coverage.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase