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MODE Global · 10 hours ago

Billing and AR Portfolio Specialist - US Based

United States

Full-time

Remote

Mid Level

3+ years exp

MODE Global is a multimodal transportation leader delivering comprehensive supply chain solutions across North America. The Portfolio Account Specialist is responsible for managing a designated portfolio of customer accounts, ensuring timely resolution of billing disputes and providing leadership to cross-functional teams.

Air TransportationFreight ServiceShippingTransportation

Hiring Manager

Betsy Rockett

Responsibilities

Manage and monitor the full lifecycle of accounts within the assigned agent portfolio

Review and analyze aging reports regularly to identify past-due balances, short payments, and unresolved billing issues

Investigate and resolve billing disputes and payment discrepancies by collaborating with internal departments and external stakeholders

Serve as the central point of contact for escalations related to accounting issues impacting the agent’s customers

Evaluate customer accounts approaching or exceeding credit limits

Coordinate with the Credit and Clearance team to assess creditworthiness and facilitate timely decisions to avoid service disruptions

Partner with Collections, Billing, Operations, and Customer Service teams to drive issue resolution and support seamless service delivery

Collaborate with customers and internal teams (finance, sales, operations, IT) to streamline billing, payment, and reconciliation processes

Provide leadership and guidance to internal team members supporting the agent’s accounts, ensuring alignment and accountability

Act as a liaison between the agent, internal departments, and customers when necessary to ensure excellent customer experience

Maintain a deep understanding of the agent’s business needs and proactively address challenges impacting account health

Provide regular updates to internal stakeholders and the agent regarding account status, risk areas, and resolution progress

Prepare reporting or portfolio summaries as needed for internal or agent-facing meetings

Qualification

Accounts Receivable ProcessesCredit PoliciesDispute ResolutionExcelSalesforceERP/AR SystemsCommunication SkillsInterpersonal SkillsOrganizational SkillsProblem-Solving Skills