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Geisinger · 2 days ago

Customer Financial Specialist Associate (work from home Eastern United States)

United States

Full-time

Remote

Entry Level

1+ years exp

Geisinger is a healthcare organization seeking a Customer Financial Specialist Associate to work in a call center environment. The role involves assisting patients with financial inquiries, resolving issues, and ensuring a positive patient experience while maintaining compliance with regulations.

Health CareHospitalMedical

Responsibilities

Provides one-stop service for Geisinger patients by providing in-depth knowledge as well as being an advocate for any issues or concerns related to processes and functions

Performs all accounts receivable functions including, but not limited to the collection of cash, resolution of accounts, application of discounts, setup and management of monthly installment plans, communication of and assistance with financial assistance programs

Validation of self-pay account status and insurance billing when necessary, and management of undeliverable patient statements while ensuring compliance with departmental policies, state and federal regulations as well as maintaining a positive patient experience

Works in conjunction with other areas within Revenue Management and Geisinger to ensure coordinated activities with respect to all revenue management needs and patient satisfaction

Works closely with various levels of staff, customers and management to assist in determining technical solutions to meet business needs

Educates patients on billing, insurance and regulatory issues of all complexity levels

Works in various billing systems to support the migration of new mergers and acquisitions

Maintain compliance with Federal and State Regulations as well as internal policies

Identifies areas were improvements can be made and takes the initiative to manage up recommendations diplomatically

Completes necessary assigned reports or projects and is held accountable for the tasks

Qualification

Customer ServiceAccounts ReceivableBilling SystemsProblem SolvingCommunication Skills

Required

High School Diploma or Equivalent (GED)

Minimum of 1 year-Related work experience

Quiet, Dedicated Workspace: A private, distraction-free area within your home to support focused work

Adequate Workstation Setup: Sufficient space to accommodate all employer supplied equipment, including monitors, keyboard, and other peripherals

High-Speed Internet Connection: Connection Type: Cable modem only (DSL, wireless cellular, and satellite services are not permitted). Minimum Speed Requirements: Download: 75 Mbps, Upload: 25 Mbps, Ping: Less than 150 ms, Jitter: Less than 30 ms, Connectivity: The computer must be connected via Ethernet cable. Wi-Fi is not permitted unless a Virtual Private Network (VPN) is used to secure the connection

Preferred

Minimum of 1 year-Customer Service

Benefits

Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.

Company

Geisinger

Glassdoor3.5

Geisinger is a health and wellness organization that offers orthopaedic, weight-management, and heart care services. It is a sub-organization of Risant Health.

Founded in 1915

Danville, Pennsylvania, USA

10001+ employees