Super Micro Computer Spain, S.L. · 1 day ago
System Engineer
San Jose, CA
Full-time
Onsite
Mid, Senior Level
$82K/yr - $133K/yr
5+ years expSupermicro is a Top Tier provider of advanced server, storage, and networking solutions for various customers worldwide. The System Engineer will be responsible for reporting potential problems and supporting customer issues, requiring knowledge in PC, System, Server Operation, and Diagnostics.
Data StorageInternet of ThingsNetwork HardwareSoftware
Responsibilities
Able to assist manager to handle special cases such as GPU, Memory and CPU test process
Review and report all customer RMA problems in RMA Repair Database
Ensure quality control within the team to meet Commercial, Military, Medical Standards, and customer satisfaction
Able to perform customer supports activities for SMC products and third-party accessories on our server
Ensure incoming RMA backlog is reviewed weekly and meet RMA repair guidelines for response time and service level to customer
Able to self-improve, study newly released products and provide new test guidelines for technicians
Able to create and improve testing SOP to meet expected quantity within turnaround time
Work closely with manager and report potential problems which could impact timely completion of RMA repair to customer
Able to substitute and perform all duties listed in system repair and test technician requisition
Qualification
Required
Good Software Operation Skill, Linux and Windows
Detail oriented and good time management is essential
Must have excellent communication skills both written and verbal
Preferred
Bachelor's Degree in Electronics or Computer Science
Minimum of 5 years' experience in Computer Systems service and troubleshooting and customer server environment
With PXE Networking experience, CPU / GPU / MEM troubleshooting related experience will be a plus
Benefits
Comprehensive benefits package
Participation in bonus and equity award programs
Company
Super Micro Computer Spain, S.L.
Super Micro Computer Inc., fundada en 1993 en California, USA, fabricante líder en placas base, chasis y servidores de altas prestaciones.
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-12-08
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