Desktop Support Lead jobs in United States
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Covetus · 8 hours ago

Desktop Support Lead

positionSouthington, CT
timeFull-time
remoteOnsite
senioritySenior Level

Covetus is seeking a Desktop Support Lead to provide Level 2/3 support for hardware, software, and network issues. The role involves supervising desktop support technicians, resolving escalated incidents, and ensuring compliance with IT policies and security standards.

ConsultingDigital MarketingMobile AppsSoftwareStaffing AgencyWeb DesignWeb Development
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H1B Sponsor Likelynote
Hiring Manager
Ameesha Patel
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Responsibilities

Provide Level 2/3 support for hardware, software, and network issues
Troubleshoot and resolve escalated incidents within SLA
Ensure compliance with IT policies and security standard
Supervise and mentor desktop support technicians
Allocate tasks and monitor workload distribution
Conduct performance reviews and provide training where necessary
Act as a liaison between end-users and IT management
Communicate updates on major incidents and planned maintenance
Maintain accurate documentation of incidents, resolutions, and processes
Develop and enforce standard operating procedures (SOPs)
Drive continuous improvement initiatives for support processes
Oversee hardware/software inventory and lifecycle management
Coordinate procurement and deployment of IT assets

Qualification

Windows/Mac OSActive DirectoryOffice 365ITIL frameworkTicketing systemsProblem-solvingCommunicationLeadership

Required

Provide Level 2/3 support for hardware, software, and network issues
Troubleshoot and resolve escalated incidents within SLA
Ensure compliance with IT policies and security standard
Supervise and mentor desktop support technicians
Allocate tasks and monitor workload distribution
Conduct performance reviews and provide training where necessary
Act as a liaison between end-users and IT management
Communicate updates on major incidents and planned maintenance
Maintain accurate documentation of incidents, resolutions, and processes
Develop and enforce standard operating procedures (SOPs)
Drive continuous improvement initiatives for support processes
Oversee hardware/software inventory and lifecycle management
Coordinate procurement and deployment of IT assets
Strong knowledge of Windows/Mac OS, Active Directory, Office 365, and networking basics
Familiarity with ITIL framework and ticketing systems (e.g., ServiceNow)
Excellent problem-solving, communication, and leadership skills

Company

Covetus

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Headquartered in Dallas, Tx, Covetus LLC is a trusted name in the IT services industry.
dateFounded in 2005
location
Dallas, Texas, USA
people-size51-200 employees
web-link
https://www.covetus.com/

H1B Sponsorship

Covetus has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (5)
2023 (4)
2022 (5)
2021 (5)
2020 (4)

Funding

Current Stage
Growth Stage

Recent News

Tech Times
Milind Malthankar: Shaping the Future — Journey from Legacy Foundations, Micro Services to a Multi-Cloud First World
2025-05-30
Company data provided by crunchbase