CAMP Systems International, Inc. · 1 week ago
Finance & Accounting Technician
San Diego, CA
Full-time
Onsite
Entry, Mid Level
$29/hr - $33/hr
2+ years expCAMP Systems International, Inc. is a leader in aircraft compliance and health management, serving the global business aviation industry. The Finance & Accounting Technician will provide exceptional client support for the finance software platform, manage software-related issues, and conduct training sessions for users.
AerospaceAir TransportationInformation ServicesInformation TechnologyManagement ConsultingSoftware
Responsibilities
Manage and resolve software-related issues with a sense of urgency and ownership
Provide front-line support by answering the help desk phone line for all incoming service requests, including the Emergency Support line
Deliver clear and effective solutions to client inquiries and issues
Advise customers on best practices and ideal use of software based on business processes, escalating to Professional Services when appropriate
Take full ownership of all assigned calls and issues through to resolution
Create and maintain comprehensive, up-to-date documentation, including processes, procedures, troubleshooting guides, and known error logs
Contribute proactively to the internal knowledge base and continuous improvement efforts
Provide detailed, actionable feedback for product enhancements and participate in Quality Assurance testing for bugs and updates
Serve as a key liaison between Software Support and other departments to ensure smooth communication and handoffs
Apply specialized accounting and finance knowledge to troubleshoot complex system and client issues
Serve as the primary escalation point for advanced Finance & Accounting technical challenges
Conduct client consultations and training sessions, ensuring users are confident, capable, and satisfied with software functionality
Consistently demonstrate accountability, initiative, and follow-through on all assignments
Other duties as assigned
Qualification
Required
Bachelor's degree in accounting or equivalent from a four-year college/university; and a minimum of two (2) years related experience and/or training; or equivalent combination of education and experience
Proven track record of reliability, accountability, and self-management in prior roles
Experience providing software training and client support, preferably in a technical or financial setting
Must have the ability to be on-call beyond normal business hours and on weekends. Incumbent will participate in rotational after hours 'on call' support on a regular basis
Able to assume ownership of issues/problems/projects and resolve in a timely manner
Ability to operate independently with a high degree of productivity and reliability
Ability to work in a fast-pace high-demand work environment
Knowledgeable in current networking standards
Familiar with system administration
Fluent with Microsoft servers
Knowledge of Accounting systems (i.e. QuickBooks, Great Plains)
Intermediate to advanced knowledge of Microsoft Office including Outlook, Excel, Powerpoint
Hardware/Software troubleshooting experience in environments servicing local and remote users
Preferred
Knowledge and/or experience of aviation industry a plus
Bilingual a big plus (Spanish preferred)
Knowledge of accounting processes strongly preferred
Knowledge of client/server software systems, SQL, Interbase/ Firebird, and Oracle database systems a plus
Company
CAMP Systems International, Inc.
CAMP Systems is the industry’s leading Aircraft Maintenance and Regulatory Compliance Management solution for fixed and rotor wing aircraft.
501-1000 employees
H1B Sponsorship
CAMP Systems International, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (4)
2023 (13)
2022 (9)
2021 (12)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
unknown2016-10-26Acquired
2016-08-31Debt Financing
Leadership Team
K
Kevin Ryan
VP Market Development
John Nelson
Chief Strategy Officer – Business Aviation
Recent News
Business Standard (India)
2024-10-19
2024-04-18
MarketScreener
2024-02-27
Company data provided by crunchbase