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Ampstek · 9 hours ago

ServiceNow Process Consultant

Houston, TX

Contract

Onsite

Senior Level

5+ years exp

Ampstek is a global IT partner seeking a ServiceNow Process Consultant to collaborate with business and IT stakeholders. The role involves documenting end-to-end processes for ServiceNow modules and facilitating workshops to define future-state processes aligned with ITIL best practices.

IT Management

Growth Opportunities

Responsibilities

Process Consultant to work with business and IT stakeholders to document end-to-end processes for ServiceNow modules (ITSM, SAM, GRC etc.)

Conduct workshops with business and IT teams to capture current-state processes for ITSM, SAM, and GRC

Define future-state processes aligned with ServiceNow capabilities and ITIL best practices

Create BPMN diagrams, SOPs, RACI matrices, and process playbooks for ServiceNow modules

Align process handoffs between business and technology teams, and produce clear, standardized documentation

Map current-state workflows, user journeys, and value streams

Facilitate workshops to elicit requirements, policies, and pain points

Design future-state processes aligned to business outcomes, controls, and SLAs

Establish process controls, KPIs, and compliance checkpoints

Perform gap analysis, root cause analysis, and document opportunities

Qualification

ServiceNowITIL v4IT process consultingITSM workflowsSAM workflowsGRC workflowsBPMN diagramsSOPsRACI matricesProcess playbooksGap analysisRoot cause analysis