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Forrest Solutions · 6 hours ago

Junior Support Engineer - AV & IT - 565769

New York, NY

Full-time

Onsite

Entry Level

$25/hr - $34/hr

4+ years exp

Forrest Solutions is seeking a Junior Support Engineer to join the Technology Operations team at a major new attraction in Times Square. The role involves supporting the technology infrastructure, including IT systems, AV and lighting equipment, networking, ticketing, and digital signage systems, while ensuring reliable performance for both internal and guest-facing technologies.

ConsultingCRMInformation TechnologyLegalStaffing Agency

H1B Sponsor Likely

Hiring Manager

James Fallarino

Responsibilities

Provide daily technical support for IT infrastructure, network connectivity, servers, and hardware systems

Troubleshoot and resolve software, hardware, and network issues to ensure minimal downtime

Maintain firewall security, remote access, VPN systems, and mobile device management

Perform system updates, upgrades, and backups to ensure stability and data integrity

Support building-wide internet operations and networking systems

Oversee, maintain, and troubleshoot AV and lighting control systems throughout the building

Support immersive technology, projection, and digital signage installations

Manage and maintain radios, cameras, microphones, and other AV assets

Ensure proper operation of systems during guest hours and special events

Provide onsite support for POS systems (4 stations and handheld devices) for the attraction

Maintain wireless ticketing systems and handheld ticket printers

Troubleshoot ticketing and admission system integrations to ensure a seamless guest experience

Coordinate with vendors to address technical escalations and performance issues

Work closely with the Manager and VP of Technology Operations to implement and optimize systems

Partner with external service providers to uphold high support standards and SLAs

Document all technical requests, incidents, and resolutions

Support the setup and shutdown of systems for daily operations

Qualification

A+ CertificationNetworking conceptsAV systems supportIT securityTroubleshooting skillsCommunication skillsOrganization skills

Required

A+ Certification required

4+ years of experience in IT support, AV systems, or a related technical role

Strong knowledge of networking concepts (routers, switches, firewalls)

Hands-on experience supporting AV systems, digital signage, POS, or ticketing platforms

Understanding of IT security, system updates, and patch management

Excellent troubleshooting, organization, and documentation skills

Strong communication skills with the ability to explain technical issues clearly

Must be able to work flexible hours, including evenings, weekends, and holidays

Preferred

Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred

Experience in attractions, entertainment, or hospitality environments is preferred

Network+, or other relevant certifications a plus

Company

Forrest Solutions

Glassdoor3.0

Forrest Solutions is the nation’s first and leading onsite outsourcing and staffing firm.

Founded in 1976

New York, New York, USA

1001-5000 employees

https://www.forrestsolutions.com/

H1B Sponsorship

Forrest Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)

2020 (2)