EY · 5 days ago
Background Investigations Coordinator, Administrative Advanced
Cleveland, OH
Full-time
Hybrid
Mid, Senior Level
$45K/yr - $82K/yr
5+ years expEY is a globally connected powerhouse of diverse teams dedicated to building a better working world. As a Background Investigations Coordinator, you will support the General Counsel’s Office by performing various administrative and project-related tasks, coordinating activities associated with background investigations, and ensuring compliance with client requirements.
AccountingAdviceBusiness IntelligenceConsultingFinancial ServicesProfessional Services
Responsibilities
Understand the firm’s business and organization structure to function as a subject matter resource in department operations and as a technical resource for others; understand the dependencies that exist with other departments
Respond to standard customer needs and inquiries by analyzing the activity and performing necessary and appropriate actions to reach resolution
Use good judgment in applying concepts and guidelines; demonstrates effective problem solving and analytical skills; follows through on commitments and demonstrates ownership of results; effectively prioritizes assignments; identifies and works to overcome barriers to achieve results
Utilize key internal contacts and knowledge repositories to answer questions and resolve issues
Focus effort on clients' needs demonstrates a sense of urgency, particularly in connection with turnaround expectations and staffing deadlines
Seek out opportunities to continually refine and streamline procedures improving quality of service delivery
This position operates subject to the directions provided by those they support, however, uses experience and knowledge to guide day-to-day activities and confirms actions on a regular basis with those the position supports
Perform duties and responsibilities with limited supervision in accordance with established policies and procedures
Coordinates with vendors and engagement teams to manage the client required background investigation (BI) process in obtaining the information needed and following through open items
Assists in the extensive client contract review process to guide and help negotiate client background requirements for our employees
Establishes and maintains a systematic method for tracking client BI requirements for EY employees working on client engagements
Assists with coordination of large highly confidential time-sensitive projects, including promotional candidate background investigation programs (creating correspondence, printing material, organizing files, and tracking project status)
Manage annual audits of the BI process conducted by clients
Manages vendor invoicing procedures
Assists with coordination of the BI process for prospective client, client continuance, and EY-sponsored entrepreneurial programs
Manages tasks and activities in a timely manner and is responsible for specific outcomes
Assists in validating full compliance and appropriate documentation of materials
Monitors team members' email and caseload when absent
Identifies and leverages relationships with key internal and external clients and is recognized as a business partner/resource
Demonstrates the value of the team’s work by keeping the client up-to-date, and explaining issues, approaches, and solutions (i.e., manage expectations)
Qualification
Required
Strong collaboration and communication skills, both oral and written
Ability to improve standardized best practices and service delivery to accomplish firm, group, customer, and/or individual goals
Ability to meet new challenges and changes with an open mind and an optimistic response
Ability to understand and anticipate customers' needs, deliver service that meets expectations, and demonstrate a positive attitude and willingness to help
Strong organization skills with the ability to successfully manage and coordinate simultaneous projects with multiple tasks and functions independently, while exercising sound judgment
Proficiency in the use of standardized software and hardware applications, including MS Word, Excel, PowerPoint, and Outlook
The ability to acquire and maintain knowledge about our various technology resources in order to utilize these enablers effectively in delivering high value business solutions
Bachelor's degree in related discipline, or equivalent work experience
5 to 7 years of related experience
Preferred
Previous experience working in the background screening industry
Experience working with high volume data and in a deadline driven environment
Experience working with a high performing team
Benefits
Medical and dental coverage
Pension and 401(k) plans
A wide range of paid time off options
Flexible vacation policy
Time off for designated EY Paid Holidays
Winter/Summer breaks
Personal/Family Care
Other leaves of absence when needed to support your physical, financial, and emotional well-being
Company
EY is building a better working world by creating new value for clients, people, society, the planet, while building trust in the capital markets.
10001+ employees
H1B Sponsorship
EY has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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Trends of Total Sponsorships
2025 (10242)
2024 (9877)
2023 (10966)
2022 (9394)
2021 (5652)
2020 (8849)
Funding
Current Stage
Late StageLeadership Team
Jonathan Williamson
Chief Operating Officer
Abhishek Sen
Partner
Recent News
2026-01-16
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