Kirkwood · 5 days ago
Customer Service / Account Manager
Wilmington, MA
Full-time
Onsite
New Grad, Entry LevelKirkwood is a vertically integrated marketing execution and manufacturing company seeking a detail-oriented and tech-savvy Customer Service Representative / Account Manager. This role serves as the primary bridge between clients, sales teams, and production operations, ensuring projects are executed accurately and on time.
ManufacturingPrintingService IndustrySmall and Medium Businesses
Responsibilities
Process incoming orders through Kirkwood’s MIS and workflow systems, ensuring all job details are accurate and production-ready
Review client files, specifications, and instructions for completeness and readiness
Serve as the voice of the customer and the sales team to production, fulfillment, and logistics teams
Monitor job status to ensure on-time delivery and proactively resolve issues
Coordinate across print, mail, fulfillment, and merchandise teams to keep projects moving
Respond to customer inquiries, changes, or concerns professionally and promptly
Prepare invoices and supporting documentation for sales and finance review
Qualification
Required
Detail-oriented and tech-savvy
Ability to manage relationships
Ability to protect schedules
Ability to ensure delivery as promised
Ability to manage details
Ability to communicate clearly
Ability to keep work moving accurately from request to delivery
Process incoming orders through Kirkwood's MIS and workflow systems, ensuring all job details are accurate and production-ready
Review client files, specifications, and instructions for completeness and readiness
Serve as the voice of the customer and the sales team to production, fulfillment, and logistics teams
Monitor job status to ensure on-time delivery and proactively resolve issues
Coordinate across print, mail, fulfillment, and merchandise teams to keep projects moving
Respond to customer inquiries, changes, or concerns professionally and promptly
Prepare invoices and supporting documentation for sales and finance review
Ability to read, write, and follow instructions in English
Comfortable using computers and business software including Microsoft Excel and shipping platforms (UPS, FedEx, etc.)
Preferred
High school diploma or equivalent
Experience with production, print, fulfillment, or manufacturing workflows preferred
Familiarity with MIS systems (such as LIFT) is a plus
Knowledge of Adobe PDF standards and basic prepress concepts is helpful but not required
Benefits
401(k)
401(k) matching
Health insurance
Dental insurance
Health savings account (HSA)
Flexible spending account (FSA)
Life insurance
Company
Kirkwood
Kirkwood is a print management and commercial printing industry.
Founded in 1973
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bob Coppinger
CEO
Wayne Moda
Executive Vice President/Partner
Recent News
St. Louis Business Journal
2025-02-11
San Francisco Chronicle
2024-11-29
Company data provided by crunchbase