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American Family Insurance · 1 day ago

Senior Digital Product Manager (Hybrid)

Boston, MA

Full-time

Hybrid

Senior Level

$131K/yr - $220K/yr

American Family Insurance is seeking a Senior Digital Product Manager to lead the strategy and execution of digital flows for web and mobile platforms. This role focuses on transforming customer and agent experiences through innovative digital solutions and data-driven insights.

Angel InvestmentFinanceVenture Capital

No H1B

Hiring Manager

Yvette McNamara, PHR, CDIR

Responsibilities

Develop and communicate a clear product vision and strategy for the digital flows on mobile and web platforms

Lead cross-functional teams to design, build, and launch innovative digital solutions that enhance the experience for agents and customers

Utilize data analytics and user feedback to drive continuous improvement and inform decision-making

Collaborate with stakeholders to gather requirements, prioritize features, and ensure alignment with business objectives

Identifies objectives and key results and analyze customer feedback and usage metrics to recognize key pain points and opportunities to address

Creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion

Manage a team of product owners to set clear goals, provide feedback, perform performance assessments, and support on-going development

Stay current on industry trends, emerging technologies, and best practices in digital product management

Qualification

Digital product managementMobile product developmentWeb product developmentData analyticsAgile environment experienceLeadership skillsCommunication abilitiesCollaboration skillsStrategic thinkingProblem-solving skills

Required

Proven experience in digital product management, preferably within insurance, financial services, or a related field

Demonstrated success in managing mobile and web product development

Strong strategic, analytical, and problem-solving skills

Excellent communication and collaboration abilities

Experience working with cross-functional teams in an agile environment

Data-driven mindset with a passion for delivering impactful digital experiences

Demonstrated effective leadership skills

Demonstrated experience providing customer-driven solutions, support, or service

Extensive knowledge and expertise in own and related initiatives, line of business, and broader stakeholders

Extensive knowledge and expertise in digital/technology products and iterative product lifecycles that solve business problems and provide exceptional customer experiences

Demonstrated experience deriving key insights and patterns from customer interviews and using that input to clarify problem statements

Demonstrated expertise navigating matrixed organizations and teams with proven success in leveraging the right people and resources at the right time for consistent and dependable delivery