GuideStar Eldercare · 1 week ago
Account Manager
Nashville, TN
Full-time
Hybrid
Mid Level
3+ years expGuideStar Eldercare is a national leader in neurobehavioral long-term care services, providing expert neuropsychiatric and dementia care services. The Account Manager (Client Care Coordinator) will focus on customer service, retention and growth of existing accounts, and sales.
Health CareRetirement
Responsibilities
Retention and growth of existing facilities: Sustains rapport with key accounts by making periodic visits – exploring specific needs; anticipating new opportunities
Achieves sales operational objectives by contributing sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing quality and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
Identifies sales opportunities by identifying customer needs; identifying new patients in need, forecasting projected business; establishing targeted market share
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Protects organization's value by keeping information confidential
Qualification
Required
3-5 Years previous applicable experience
All GuideStar employees must be vaccinated against COVID-19 and flu
Testing for illegal drugs will be administered to all final candidates for whom an offer of employment has been extended
Preferred
Associate's or Bachelor's degree preferred
Preferred prior work experience within post-acute care, senior living communities, and sales
Preferred skills - experience using Salesforce and Microsoft Office applications including Excel, Word, and Outlook
Problem solving skills - strong analytical and critical thinking skills to identify problems and develop innovative solutions
Customer service - responds promptly to requests for assistance and strives to continually improve service
Planning/organizing - the ability to manage multiple tasks to ensure that assignments are completed in a timely and productive manner
Quality control/Attention to detail - demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance
Adaptability - adapts to changes in the work environment and is able to deal with frequent change, delays, or unexpected events
Dependability - consistently at work and on time, follows instructions, takes responsibility for own actions, responds to management direction
Efficiency - the ability to visit required number of weekly visits in a timely manner without sacrificing quality
Teamwork - Able to work in team environment
Communication - Strong written and verbal communication skills
Education of GuideStar ElderCare's mission & services to our customers
Territory management – the ability to plan weekly travel throughout the state to visit with nursing home staff
Daily Travel with potential for overnight stays
Company
GuideStar Eldercare
GuideStar Eldercare is the leader in neuro-behavioral healthcare for geriatric and adult residents in long term care facilities.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steven Posar, MD
CEO
Ed Shebel
Chief Marketing Officer & Executive Vice President of Development
Recent News
2024-04-06
Company data provided by crunchbase