Apply on Employer Site

Hills Machinery Company · 15 hours ago

Collections Specialist

Raleigh, NC

Full-time

Onsite

New Grad, Entry Level

Hills Machinery Company is seeking a Collections Specialist to contribute to the success of their operations. This role involves managing an assigned portfolio, improving processes to maintain receivables, and ensuring compliance with policies while providing support to both internal and external customers.

ConstructionCustomer ServiceRecyclingRental

Hiring Manager

Nannette Killen

Responsibilities

Take ownership of assigned portfolio to reduce outstanding receivables

Communicates with customers for payment via phone, email, etc

Provide service support to internal customers including sales, rental, parts, service

Review credit for new customers and assign appropriate credit limits, as needed

Monitor credit on an ongoing basis to assure continued credit worthiness

Develop relationships with assigned accounts to ensure timely collection of receivables

Provide research and dispute resolution and resolve customer complaints

Ensure compliance with applicable policies and procedures

Complete special assignments as requested by external and internal customers requiring judgment in resolving issues or in making recommendations

Process credit cards and handle pre-authorizations for customers

Set up new customers and update existing customer files as needed

Other Credit and Collection duties as assigned by manager

Qualification

Collections experienceMicrosoft ExcelMicrosoft WordMulti-taskPatienceInterpersonal skillsCommunication skillsGoal orientedSelf-motivatedTeam player

Required

Collections experience required

High School diploma required

Must have strong interpersonal and communication skills

Goal oriented, self-motivated, ability to work in a fast-paced environment

Ability to achieve goals and drive initiatives with minimal supervision

Ability to learn multiple computer systems and multi-task

Intermediate Microsoft Excel and Word skills

Position will have some clean-up work and back-log, so this person must have patience and be a team player

Must be able to meet company's employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company