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Concentrix · 9 hours ago

Customer Support Rep – Remote (Military Spouses, Bilingual: English / Spanish)

United States

Full-time

Remote

Entry Level

$21/hr - $21/hr

1+ years exp

Concentrix is a global organization that values an inclusive culture and is seeking a remote Customer Support Rep who is bilingual in English and Spanish. In this role, you will provide customer service support through inbound and outbound calls, addressing routine questions and problems related to the company's products and services.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

No H1B

Responsibilities

Provide inbound and outbound customer support using a call flow guide in the customer’s preferred language

Identify/develop opportunity to offer targeted company’s products and services (i.e. upselling, cross selling, lead generation (not cold calls), upgrades)

Deliver superior customer experience in every interaction through identifying, capturing, and addressing customer needs

Order processing and monitoring

Track, document, and retrieve information in databases

Offer additional products and/or services with every interaction

Deliver expert customer experiences…with a smile

Qualification

Customer service experienceBilingual English/SpanishSales experienceComputer navigation skillsMultitaskingEagerness to learn

Required

Be a Military Spouse

The ability to read, write and speak fluently both Spanish and English

Must be at least 24 years of age

1+ year of customer service experience

Open availability

A high school diploma or GED

A quiet, distraction-free environment to work from in your home

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

Strong computer navigation skills and PC knowledge

A desktop or laptop to complete PC and internet testing; A work computer will be provided after hire

High Speed internet (no wireless/hotspots or satellite) and a smartphone

Must reside in the United States and have a valid U.S. address for residence

Preferred

6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.)

Benefits

Seguro médico

Dental y de la vista

Programa integral de asistencia al empleado (EAP)

Plan de jubilación 401(k)

Tiempo libre remunerado y días festivos

Días de capacitación remunerados

Opción de inscripción a DailyPay para acceder a tu pago anticipado cuando lo desees

Capacitación pagada e incentivos basados en el rendimiento

Lucrativas oportunidades de bonos por recomendación de empleados

Oportunidades de networking empresarial con grupos organizados en los siguientes temas: Red de Mujeres, Profesionales Afroamericanos, Orgullo LGBTQ+, Capacidad (Discapacidades), Neurodiversidad Dinámica, Mujeres en Tecnología, Campeones de OneEarth y más

Programas de salud y bienestar con socios capacitados para ayudarte a promover una vida saludable

Programas de mentoría que apoyan tu gratificante trayectoria profesional

Conveniencia del teletrabajo

Programas y eventos que apoyan la diversidad, la equidad y la inclusión, así como la ciudadanía global, la sostenibilidad y el apoyo comunitario

Celebraciones para el Día de Concentrix, el Día de Reconocimiento a los Game-Changer, la Semana de la Atención al Cliente, el Día Mundial de la Limpieza, #MyOneEarthPromise y más