Gemeente Zwolle ยท 17 hours ago
Supervisor, Telecom Operations
Ellettsville, IN
Full-time
Onsite
Entry, Mid Level
2+ years expSmithville is a locally grown, family-owned technology company in Southern Indiana, seeking a Supervisor of Telecom Operations. In this role, you will lead a team of Telecom Technicians, ensuring quality service, operational standards, and team performance while engaging in fieldwork and cross-department collaboration.
GovernmentLegalLeisure
Responsibilities
Work alongside technicians in the field, providing guidance and hands-on support
Conduct quality checks to ensure proper SOPs and safety standards
Assist with urgent service needs and overflow work
Coach team members to support their growth and performance
Serve as the communication hub for the team
Share updates, troubleshoot issues, and coordinate with internal partners
Help maintain smooth daily operations and workflow
Prioritize and plan Enterprise & Business Solutions projects
Partner with the Telecom Project Coordinator for alignment
Communicate project status with technicians and stakeholders
Lead performance reviews and provide ongoing feedback
Approve timesheets and schedule requests
Ensure accurate documentation and policy compliance
Facilitate team meetings to discuss goals, progress, and challenges
Collaborate with HR on recognition programs and performance matters
Support additional initiatives that help the team and organization succeed
Qualification
Required
Associate's degree or equivalent telecom industry experience
2+ years of experience in fiber-optic splicing, equipment installation, structured cabling, troubleshooting, and verification
Proficiency with hand tools, splicer machines, OTDR, and Microsoft Office
Strong problem-solving, critical thinking, and communication skills
Valid driver's license and safe driving record
Ability to distinguish colors
Preferred
Previous experience leading or supervising a team
Familiarity with networking, wireless protocols, security systems, GPON, Calix FTTH, and project management
Ability to learn workforce management or operations software
Benefits
Professional development, tuition reimbursement, and training
Company-paid Dental, Term Life, and Long-Term Disability
Low-cost Medical options, Vision, and Prescription coverage
HSA with annual employer contributions
401(k) with company match
Generous PTO and paid holidays
Discounts on Smithville products and services
Company
Gemeente Zwolle
Gemeente Zwolle is a website to find information from and about the municipality of Zwolle.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase