AV and IT Support Engineer jobs in United States
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Global Engineering Technologies, Inc. · 2 days ago

AV and IT Support Engineer

positionChicago, IL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Global Engineering Technologies, Inc. is seeking a skilled IT & AV Support Engineer to join their team onsite in Chicago, IL. This role involves providing Level 2 IT technical support and expertise in audiovisual systems, focusing on supporting complex infrastructure and executive-level collaboration spaces.

Information Technology & Services

Responsibilities

Provide Level 2 support for end-user hardware, software, and network systems (Windows, macOS, Office 365, Intune, MDM)
Troubleshoot, maintain, and optimize AV systems in conference rooms and collaboration spaces (Polycom, Crestron, Cisco, Zoom, Teams, Webex)
Administer user accounts, permissions, and security across Microsoft and Azure environments
Perform installations, configurations, and preventive maintenance for IT and AV infrastructure
Manage and document all service requests in enterprise ticketing systems (ServiceNow, Jira, or Zendesk)
Collaborate with engineers, vendors, and executive staff to deliver exceptional on-site support
Mentor Level 1 technicians and help drive continuous improvement in operations

Qualification

Level 2 IT supportAV systems expertiseOffice 365Windows 11MacOSPolycomCrestronNetworked AV environmentsCustomer-service skillsTroubleshooting skillsRelevant certificationsCommunication skills

Required

2–4 years of IT or AV support experience, including at least 1 year in a Level 2 or enterprise support role
Proven background working with corporate users, executives, or high-demand professional teams
Strong knowledge of Office 365, Windows 11, macOS, and networked AV environments
Excellent troubleshooting, communication, and customer-service skills in fast-moving environments

Preferred

Experience with Polycom and Crestron systems preferred
Relevant certifications a plus (CompTIA, Microsoft 365, Crestron, Polycom, ITIL)

Company

Global Engineering Technologies, Inc.

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Global Engineering Technologies is a leading commercial Audio Visual (AV) company dedicated to transforming the way businesses and organizations communicate, engage, and innovate.
dateFounded in 2022
location
Rutherford, New Jersey, US
people-size11-50 employees

Funding

Current Stage
Early Stage
Company data provided by crunchbase