Comfort Temp Company ยท 9 hours ago
Vice President of Services
Tampa, FL
Full-time
Onsite
Director/Executive
12+ years expComfort Temp Company is a reputable provider of mechanical solutions in Florida, seeking a Vice President of Services to lead their HVAC and Plumbing service division. This role entails strategic leadership for service growth, operational consistency, and enhancing customer experience across multiple markets.
Consumer ApplicationsCustomer ServiceFacilities Support ServicesHeating Ventilation and Air Conditioning (HVAC)
Responsibilities
Own the service division strategy across all Florida markets; translate company goals into branch-level operating plans and KPIs
Build and execute market-entry plans for locations without current service presence (branch launch playbooks, hiring plans, fleet/tools readiness, vendor partners, marketing alignment)
Partner with executive leadership on market strategy, capacity planning, and expansion sequencing
Standardize service delivery across markets: call intake, dispatch, field workflows, quoting, job closure, warranty handling, and customer follow-up
Drive branch consistency in scheduling discipline, after-hours coverage, technician utilization, route efficiency, and capacity forecasting
Establish an operating cadence of reviews (weekly scorecards, monthly business reviews, quarterly planning) with clear accountability
Own the HVAC and Plumbing service division P&L; protect margin through pricing discipline, productivity management, and cost controls
Implement and manage dashboards for service KPIs, including: call booking rate, lead-to-sold conversion, average ticket, maintenance agreement growth/renewals, first-time fix rate, callback rate, gross margin, and AR/cash performance
Partner with finance and leadership on forecasting, budgeting, and investment decisions (fleet, tools, training, headcount, systems)
Lead, mentor, and develop service leaders across all markets; set expectations, coach performance, and build a promotable bench
Partner with Recruiting and HR to forecast hiring needs and build proactive pipelines for techs, plumbers, dispatch/CSR, and service leadership
Build a training and QA cadence that drives technical excellence, consistent quoting, strong customer communication, and safe work practices
Own service customer experience and reputation management across markets; implement consistent standards for communication, updates, and issue resolution
Serve as executive escalation point for high-impact service failures, repeat callbacks, or customer disputes; ensure root-cause correction and sustained improvement
Strengthen relationships with key vendors, manufacturers, and strategic partners; negotiate where needed to protect cost and service quality
Champion and enforce company safety standards and compliance expectations across service operations
Implement quality controls that reduce callbacks, warranty cost, and customer dissatisfaction; audit performance and close corrective actions
Qualification
Required
Bachelor's degree in Business, Operations, or related field preferred (equivalent experience acceptable)
12+ years of progressive leadership in HVAC and/or plumbing service operations
5+ years in senior multi-branch leadership with P&L ownership
Demonstrated success scaling service operations, improving conversion and margins, and building leaders/teams
Expert-level understanding of HVAC and plumbing service operations (dispatch, field execution, pricing, warranty, QA)
Strong financial acumen with proven ability to manage P&L, forecasts, and KPI scorecards
Exceptional leadership, communication, and coaching ability across diverse teams
Strong process orientation: able to standardize workflows, implement tools, and drive adoption
Comfort with service technology stack (field service management platform, CSR/phone systems, reporting dashboards, time tracking, fleet tracking)
Company
Comfort Temp Company
Comfort is our business. Peace of mind is our promise.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Shore Capital Partners
2025-09-25Private Equity
Recent News
Venture Capital Firms
2025-09-27
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