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Marriott International · 11 hours ago

Residences General Manager, The Ritz-Carlton Residences, Chicago

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$175K/yr - $253K/yr

4+ years exp

Marriott International is seeking a Residences General Manager for The Ritz-Carlton Residences in Chicago, a premier residential community known for its luxury and sophistication. The role involves overseeing property operations, managing financial performance, and enhancing the owner experience through high standards and exceptional service.

Customer ServiceHospitalityHotelTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Implements high standards for all aspects of life-safety, loss-prevention, unit owner identity, and privacy protection

Operates within the constraints of the residences budget

Provides timely reporting of financial performance and projections to the Board

Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care

Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping)

Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment

Implements training programs related to property management reinforcing constant quality service

Continuously identifies and corrects building and service defects while providing increase in value

Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results

The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers

Represents the brand in all leadership actions

Works with Guidance team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution

Reviews Owner engagement survey and prepares yearly action plans comment cards, guest satisfaction results and other data to identify areas of improvement

Adheres to the four pillars of Operational excellence: Owner and employee engagement, financial excellence and Property Management

Evaluates if Operations Team is meeting service needs and provides feedback to operations team

Participates in public space walk-throughs with Engineering and Housekeeping to ensure public space and back of the house areas are well maintained and preventative maintenance processes are in place

Tours building on a regular basis speaking with employees, owners, and Board of Directors to understand business needs and assess operational opportunities

Works with team to put sustainable work processes and systems in place that support the execution of the strategy

Reviews reports and financial statements to determine the residential property is performing against the budget

Communicates a clear and consistent message regarding departmental goals to produce desired results

Identifies and corrects building and service defects while providing increase in value

Maintains complete inventory of: Unit owners’ information, parking and storage spaces, monthly Association common dues, Owners’ monthly/quarterly newsletter, hotel features, services, and hotel restaurant food concepts and information

Maintains complete knowledge of and complies with all hotel and residence policies and procedures

Verifies employees are treated fairly and equitably

Celebrates successes and publicly recognizes the contributions of team members

Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees

Develops and executes the necessary decisions to keep property moving forward toward achievement of goals

Implements training programs related to property management reinforcing constant quality service

Attends owners and Board meetings and provides monthly reports and financial statements to the Board of Directors

Establishes strong relationships with all owners and their Board of Directors to maintain a successful residential community

Promotes synergy through education, communication and innovation

Works with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance

Prepares and operates within the constraints of the residences’ Annual budget

Identifies key drivers of business success and keeping leadership focused on the critical few to achieve results

Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target resident owner and employees and provides a return on investment

Provides timely reporting of financial performance and projections to the Board

Guides the Board on appropriate property management requirements and governance compliance

Creates an atmosphere in all Residential common areas that meets or exceeds owner’s expectations

Champions the brand’s service vision for product and service delivery and ensures alignment amongst the leadership teams

Verifies core elements of the service strategy are in place to produce the desired results

Establishes and maintaining open, collaborative relationships with direct reports and entire operations team. Ensures direct reports do the same for their team

Interfaces with customers, (e.g., owners, vendors, guests) on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction

Adheres to the telephone etiquette

Handles owner’s complaints by following the instant pacification procedure and verifying guest satisfaction

Facilitates the development of creative solutions to overcome obstacles and manages the implementation to continually improve guest satisfaction results

Verifies that employees are treated fairly and equitably

Verifies that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings)

Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with owners, their guests, and employees

Incorporates owner satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance

Qualification

Illinois CAM/CMCA licenseProperty management experienceFinancial stewardshipGuest services experienceLuxury service standardsCustomer relationship managementTeam leadershipCommunication skillsProblem-solving

Required

Illinois CAM / CMCA license

2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major; 6 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable

OR 4-year bachelor's degree in Business Administration, Hotel and Property Management, or related major; 4 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable

Preferred

8 or more years' experience in a senior management position of a Four Star/Four Diamond hotel minimally

Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance

Previous Association management experience

Benefits

A wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1927

Milwaukee, Wisconsin, USA

10001+ employees

https://www.marriott.com/hotels/travel/mkeak-hotel-metro-autograph-collection/

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)