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Expeditors · 3 days ago

Healthcare Operations Manager

Brisbane, CA

Full-time

Onsite

Mid Level

$65K/yr - $72K/yr

Expeditors is a global logistics company headquartered in Seattle, Washington, specializing in supply chain management. The Healthcare Operations Manager will oversee compliance with GDP standards for healthcare products, manage risk assessments, and ensure customer satisfaction through effective communication and operational excellence.

Responsibilities

Conduct all GDP tasks as they relate to the district facility type and GDP Customer requirements that are outlined in the QA & Customer SOP

In Expeditors owned or leased facilities, ensure that facilities and equipment are maintained to GDP standards

Take responsibility for ensuring that all risks that may impact GDP activities or customer product are risk assessed

Report any security issues to the site security manager

Ensure all facility exits are secure preserving security, temperature-controlled areas, and rodent control

Ensure that any non-compliant stock is physically segregated and act on instructions from the GDP CR to Quarantine Returned, Rejected, Recalled or Falsified Products in line with company procedures

Ensuring that the Premises and Equipment are up to the required GDP standards of cleanliness, through the continued upkeep of the cleaning program. Report any sightings of pests or rodents

Approved Quality Agreements and Service Level Agreements are adhered to in line with the Customer SOP

Ensure compliance with agreed customer requirements as documented in the Customer SOP

Ensure that only GDP approved Service providers are used, when requested by the customer

Work with Branch CR to Manage Corrective Actions and Preventive Actions (CAPA) to ensure that the appropriate actions are documented and implemented correctly and timely

Ensure that customers have been informed in writing of any issues with shipments

Lead GDP initiatives in the district as they relate in the office operations & warehouse

Attend conference calls with the Healthcare Regional Team as required

Participate in departmental and other meetings at the district as appropriate to discuss GDP Compliance in operations

Participate in the District BCP review where Warehouse/storage contingency plans are applicable

Engage with Account Managers of district GDP Customers supporting on GDP quality topics

Primary point of contact for strategic RFQ’s with Product, GEO and CHQ Pricing teams

Work closely with Vertical team to understand thermal packaging capabilities and help to incorporate into unique solutions for Expeditors and our customers

Thermal Packing and TC Equipment management (Datalogger, Thermal Equip, Cargo Signal)

Oversee Transition and Implementations for Healthcare customers

Assure key Healthcare attributes are included into SOP’s and operational processes

Develop a strong understanding, working with Vertical team and Product, of core carrier capabilities, maintain capability matrix’s and align carrier strengths with Expeditors and our customer’s needs. Work closely with carriers on executing unique, strategic solutions that benefit Expeditors and our customers

Ensure that all current version documents are used, recorded, and retained in compliance with OPS and local regulations. The use of Expeditors systems enforced as standard practice. Complete any GDP documents that relate to the storing, picking and distribution of Healthcare Products in compliance with Good Documentation Practice

Take part in external Customer or Regulatory Audits. Perform self-assessments according to GDP standards as documented in GDP OPS. Communicate the results of all internal and external audits

The Healthcare Operations Manager must be informed when any issues arise in relation to healthcare products that may not comply with agreed customer or regulatory standards. Report immediately to the Healthcare Representative any suspicion of Falsified/ Counterfeit products

Ensure GDP Trainings are current and compliant in line with Expeditors GDP Training Map and GDP regulation

Oversee onboarding new Healthcare Customers, work with T&I to align the Customer SOP as it relates to Healthcare/GDP. Consider network business, communicate any and all instructions as they relate to our network

Qualification

Air Product ExpertiseGlobal logistics knowledgeDistribution CertificationProcess analysis skillsPC skillsGoal setting skillsFluent in EnglishTime managementProblem solving skillsFacilitation skillsCommunication skills

Required

Strong Air Product Expertise

Global logistics industry knowledge

Good time management

Fluent in English

Professional oral and written communication skills in English and in the local language

Facilitation & communication skills

Problem solving skills

PC skills including Microsoft Excel, PowerPoint, and Word

Process analysis skills

Competent goal setting skills

Good Distribution Certification

Benefits

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Drug, Dental and Vision

Life and Long-Term Disability Insurance

401(k) Retirement Savings Plan (US only)

Employee Stock Purchase Plan

Training and Personnel Development Program

Employee Referral Program Bonus

Company

Expeditors

Glassdoor3.6

Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA.

Founded in 1979

Bellevue, Washington, US

10001+ employees

http://www.expeditors.com

H1B Sponsorship

Expeditors has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2020 (3)