Apply on Employer Site

Wolter · 18 hours ago

Technical Support Administrator

Brookfield, WI, US

Full-time

Onsite

Entry Level

1+ years exp

Wolter is a company dedicated to moving, storing, and powering the world more efficiently. They are seeking a Technical Support Administrator to provide help desk assistance and technical support for users and staff, ensuring that technical issues are managed with exceptional customer service skills.

ConsultingIndustrial AutomationProfessional ServicesService IndustryTraining

Responsibilities

Provide end user support to users including installing software, helping with general computer problems, setting up user accounts, answer inquiries in person, via telephone, or from remote location regarding computer software and hardware operation

Install, configure, trouble shoot computers, phones, printers, tablets and other peripherals

Install, configure and coordinate all service laptops and service programs for entire technician workforce, including some customer based systems as well

Provide software, hardware & user training as required

Enforce (and abide by) IT policies as regards employing only appropriate software and hardware as tools to ensure company data is secure at all times. This includes establishing internal user security, protecting corporate resources from unauthorized outside access, and providing for disaster recovery

Provide basic Active Directory, Group Policy, SQL, Exchange, IPad, Cell Phone, Virtual Desktops, Office 365, Microsoft Teams, Microsoft Dynamics (CRM), Basic Networking and Wireless Technology as required

Complete / maintain documentation of IT setups, processes and all other network documentation

Using help desk software and creating timely documentation of each user call and the resolution so that this information can be used to resolve future calls as part of the knowledge base initiative

Maintain all VOIP and cellular communication devices and connectivity

As needed, travel to branches throughout WI, IL, IN, OH, KY, MO

Special projects as assigned BTG Staff

Qualification

Technical SupportTroubleshootingActive DirectoryOffice 365Basic NetworkingCommunication SkillsProblem SolvingTeam Player

Required

Must partner with BTG team to provide best service to employees and, ultimately, our customers

Must maintain systems and controls to ensure consistency in applications

Be flexible and willing to assist all areas of BTG

Must be available to work evenings, weekend hours and travel to any of our locations when needed

Ability to effectively prioritize and execute tasks in a high pressure environment

Associates Degree in computer science or related field, and 1-2 years of IT support experience

Extensive knowledge of PC, printer hardware, operating systems and applications including troubleshooting methodology

Experience in supporting all mobile devices on various platforms

Experience with audio visual equipment

Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting

Ability to organize, plan ahead, and manage multiple priorities

Strong team player with excellent analytical, problem solving and critical thinking skills

Commitment to company vision and mission