Help Desk Analyst jobs in United States
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Harvard Bioscience ยท 1 month ago

Help Desk Analyst

positionSt Paul,MN,US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$22/hr - $35/hr

Harvard Bioscience is a leading developer and distributor of scientific research tools for the life science market. They are seeking a Help Desk Analyst to ensure proper computer operation for end users, involving the resolution of hardware and software issues and providing hands-on support at the desktop level.

Biotechnology
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H1B Sponsor Likelynote

Responsibilities

Responding to hardware and software problems related but not limited to:
On Site full time
Previous IT and end user support experience
Email, MS Teams, and other MS Office Products
Troubleshooting user computing issues related to IT supported HW or applications
Printers and Print Queue Management
Imaging New Computers
Identify potential cyber security issues
Networked computer support experience
Changing Domain Passwords
Desk Setup for IT equipment
Admin related to onboard and offboarding employees and contractors

Qualification

IT support experienceTroubleshooting skillsWindows OSCustomer Service SkillsNetworked computer supportActive DirectoryEmail supportMS Office ProductsTCP/IPWirelessSelf-motivated

Required

On Site full time
Previous IT and end user support experience
Email, MS Teams, and other MS Office Products
Troubleshooting user computing issues related to IT supported HW or applications
Printers and Print Queue Management
Imaging New Computers
Identify potential cyber security issues
Networked computer support experience
Changing Domain Passwords
Desk Setup for IT equipment
Admin related to onboard and offboarding employees and contractors
Customer Service Skills
Computers, printers, and Windows OS
Audio Visual Conference Room HS/SW Support
Office Tools
TCP/IP and Wireless
Self-motivated to learn new skills
Lift up to 50 pounds

Preferred

Experience with Backup Solution including Tape Management
Active Directory
Azure Admin Portal
Microsoft Certifications

Company

Harvard Bioscience

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Harvard Bioscience is a global developer, manufacturer and marketer of a broad range of specialized products, primarily apparatus and scientific instruments used to advance life science research at pharmaceutical and biotechnology companies, universities and government laboratories worldwide.
dateFounded in 1901
location
Holliston, MA, US
people-size501-1000 employees
web-link
http://www.harvardbioscience.com

H1B Sponsorship

Harvard Bioscience has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (4)
2022 (4)
2021 (3)
2020 (3)

Funding

Current Stage
Late Stage

Leadership Team

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Karen Kuhn, PHR, SHRM CP
Principal HR Business Partner
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Company data provided by crunchbase