Milwaukee Tool ยท 22 hours ago
Customer Service Agent
Greenwood, IN
Full-time
Onsite
New Grad, Entry Level
0+ years expMilwaukee Tool is focused on customer success, aiming to deliver exceptional value through their services. They are seeking a dedicated Customer Service Agent who will drive customer success by addressing inquiries and providing timely solutions.
Consumer GoodsElectronicsIndustrialManufacturingSoftware
Responsibilities
Acts as a dedicated and empowered customer success agent IC or End-User Channel
Responsible for meeting 100% daily target goals
Through using listening skills to determine the root cause of a customer's question/problem
Independently analyzes concerns from customers and provides adequate and timely solutions
Troubleshoots and utilizes self-help tools to assist with technical issues
Strong knowledge of Milwaukee products and services
Exhibits agility by working cross-functionally with crucial support business units to resolve inquiries as a one-call resolution
Escalate unresolved issues to higher-level team members like your Team Lead and/or Supervisor for clarification or resolution
Maintain accurate records of service interactions
Qualification
Required
Requires education equivalent to four years of high school
0-2 years of Customer Service or Support
Basic understanding of service operations and workflows
Strong analytical, interpersonal, organizational, and time management skills
Demonstrates effective and active listening skills, patience, and professionalism
Ability to prioritize and complete tasks within the required timelines
Excellent written and verbal communication skills
Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint (Microsoft Office Products)
Company
Milwaukee Tool
Milwaukee Tool manufactures electric power tools and accessories.
5001-10000 employees
H1B Sponsorship
Milwaukee Tool has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (89)
2024 (109)
2023 (65)
2022 (111)
2021 (53)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Rolando Lopez
Senior Engineering Manager
Recent News
GlobeNewswire
2026-01-05
2025-12-07
Company data provided by crunchbase