Vaco by Highspring ยท 2 days ago
Client First Center Advocate
Cincinnati, OH
Full-time
Onsite
Entry Level
$18/hr - $18/hr
1+ years expVaco by Highspring is seeking a Client First Center Advocate to serve as a primary point of contact for customers. The role focuses on delivering professional service across multiple communication channels, resolving inquiries, and ensuring an excellent customer experience.
Staffing & Recruiting
Hiring Manager
Maya Ferrell
Responsibilities
Respond to customer inquiries regarding banking products and services through inbound calls and digital channels
Maintain a professional, positive image while meeting or exceeding customer service expectations
Identify potential sales opportunities and refer customers to appropriate sales partners
Stay current on products, services, policies, and procedures
Research and resolve customer questions or issues related to loan products and accounts
Complete customer transactions and account maintenance activities accurately
Utilize internal systems, tools, and resources to support efficient problem resolution
Strive for first-contact resolution whenever possible
Escalate complex requests or issues according to department guidelines
Qualification
Required
High school diploma or GED
Demonstrated ability to provide excellent customer service
Preferred
One or more years of experience in a high-volume service or call center environment
Working knowledge of customer information systems or database software (e.g., core banking platforms)
Strong interpersonal, verbal, and written communication skills
Company
Vaco by Highspring
Vaco is the Talent Solutions division of Highspring, a leading global professional services organization.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase