The Mobile-First Company · 1 day ago
Customer & Onboarding Intern
Miami
Internship
Hybrid
Intern
$15/hr - $20/hrMobilefirst is a company focused on building mobile-first business software for small businesses. They are seeking a Customer Success Intern to support their user base by enhancing the onboarding experience and providing assistance to users, while also gathering feedback to improve the product.
ManufacturingMobile AppsSoftware
No H1B
Responsibilities
Own the customer onboarding experience, helping users get value from the product as quickly as possible
Be a key human touchpoint for users during onboarding and support situations where automation is not enough
Support users with questions, issues, and setup, always with a product-first mindset
Turn onboarding and support interactions into clear feedback for product and operations
Grow into a highly operational role at the intersection of customers, product, and AI
Guiding new users through onboarding via Intercom, answering questions and unblocking issues
Managing daily customer conversations, prioritizing requests and resolving them efficiently
Tagging and categorizing onboarding and support conversations to understand pain points and gaps
Sharing insights with product and tech teams to help reduce future support needs
Testing and iterating on onboarding messages, flows, and automations
Continuously learning and experimenting with AI tools and operational improvements
Qualification
Required
US work authorization only (no visa sponsorship available)
Tech-fluent. You pick up new software in minutes, not hours
You are already using AI tools in daily life or personal projects
Empathetic & Patient: You genuinely enjoy helping people
Curious and analytical: you enjoy understanding user problems and improving processes
Organized, proactive, you have a bias for action
Start up ready: You're excited about being the first in this role
Fluent in French and English
Benefits
International market exposure
Laptop and work setup of your choice
A tight, ambitious team building something real — fast
AWESOME Team members!
Company
The Mobile-First Company
The Mobile-First Company focuses on developing, expanding, and upgrading mobile apps to simplify your workflow.
Founded in 2023
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$15.39M2025-10-30Seed· $11.61M
2024-03-28Pre Seed· $3.78M
Recent News
Business News Americas
2025-11-14
The French Tech Journal
2025-11-06
Company data provided by crunchbase