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MOJO Family of Brands · 2 weeks ago

Director of Operations

Atlanta, GA

Full-time

Onsite

Director/Executive

$90K/yr - $100K/yr

MOJO Family of Brands is seeking a Director of Operations who will oversee a region of sites, ensuring operational excellence and guest satisfaction. The role involves coaching General Managers, driving performance metrics, and leading initiatives to enhance team development and operational standards.

Retail

Hiring Manager

Kristin Sanderson

Responsibilities

Review previous day performance for each site — volume, labor %, uptime, memberships, guest feedback

Connect with GMs as they walk you through their MoFlow daily plan so you know where support is needed and what the day looks like across the region

Visit sites to walk the lot, tunnel, and pit with your GM

Coach on guest experience, safety, labor usage, team energy, and execution of the playbook

Use Ops360 metrics to guide your conversations, not just gut feel

Jump in during a busy rush, help troubleshoot equipment issues, or assist Maintenance during a shutdown or restart

You may help swap components, reset systems, and guide communication so the site gets safely back online as quickly as possible

Support a GM with a difficult guest or employee situation, or coordinate with Maintenance to prioritize a shutdown or critical repair

Partner with L&D on upcoming Spark Plug or Summit participation, and make sure your GMs are reinforcing WOW-level service, safety expectations, and process standards

Identify future leaders, strengthen your bench, and support teams with departmental tools

Ensure every site runs clean, safe, and “show-ready” with consistent execution of the MOJO Playbook and Walk for Excellence

Help resolve escalations and damage claims in a way that protects both the guest relationship and the business

Coach and develop GMs, TCDs, and key leaders to run strong, independent operations

Use tools like Ops360, Player Scorecards, and regular 1:1s to give clear feedback and set expectations

Support TCD-led training, new GM onboarding, and leadership development plans across your region

Strengthen leadership pipelines and internal promotions across your region

Drive membership growth and retention across multiple locations

Coach teams on sales behaviors, guest engagement, and membership conversations

Support community involvement and local marketing opportunities

Review P&Ls, labor %, chemical usage, COGS, and key KPIs with each GM

Build action plans to correct performance trends and create sustainable improvements

Lead Charge Back sessions when a site needs a reset — shutting down early with the entire team to refocus, rebuild energy, and reestablish standards

Ensure every site completes daily/weekly/monthly preventive maintenance accurately and consistently

Partner with Maintenance Techs to prioritize repairs and minimize downtime

Provide hands-on assistance when needed — helping with equipment resets, component swaps, troubleshooting, and shutdown recovery

Ensure tunnels, pits, reclaim systems, and chemical rooms stay clean, organized, and safe

Reinforce all safety protocols, training expectations, and incident follow-up procedures

Help deliver key company initiatives across your region, including Ops360 performance reviews, Operations Guide (labor tools, MoFlow, Value Visits, Scorecards), Playbook updates and consistency checks, NTO rollouts and training improvements, Walk for Excellence annual audit preparation, Safety programs and communication, Leadership development programs like Spark Plug & Spark Summit

Qualification

Operational performance managementLeadership developmentGuest experience enhancementFinancial analysisSafety protocols enforcementCoachingTeam buildingProblem-solvingCommunicationCross-functional collaboration