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The Steely Group · 8 hours ago

Manager Commercial Data Management & Operations

Boston, MA

Contract

Hybrid

Mid, Senior Level

5+ years exp

The Steely Group is seeking a Manager for their Commercial Data Management and Operations team. This role will involve overseeing data stewardship processes, managing data quality and accuracy, and integrating new data acquisitions to support business growth and patient needs.

ConsultingHealth CareHuman ResourcesMedicalStaffing Agency

Hiring Manager

Linda Briscoe

Responsibilities

Supervise and improve data stewardship processes, including oversight of data change requests (DCRs) managed by service providers

Oversee master data management (MDM) for healthcare professionals (HCPs) and organizations (HCOs) within the CDW

Oversee day-to-day operations of the company commercial data warehouse (CDW), troubleshooting and escalating issues as appropriate assuring follow-up and resolution

Oversee ingestion and validation of IDN and specialty pharmacy data from 50+ vendors, ensuring completeness and accuracy

Design, assemble, optimize, and maintain data marts to support advanced reporting and analytics requirements within the Tableau environment, driving efficiency and scalability

Support and, as delegated, lead integration and design of new commercial data acquisitions and enhancements to the CDW structure and daily processes

Identify and implement process improvements and quality measures, including enhancements to exception management and data validation

Manage third-party agreement (TPA) contracts, ensuring vendors have compliant access to CDW data

Develop and maintain comprehensive CDW documentation from both technical and business perspectives

Participate in the commercial data management sprint process, supporting the AD through coordination and/or execution of user acceptance testing (UAT) and assisting with stakeholder communications

Integrate third-party syndicated data assets (e.g., Symphony, IQVIA, Prognos) into the CDW, ensuring data quality and alignment with business needs

Serve as a data subject matter expert (SME), educating and training cross-functional teams on available CDW data assets

Respond to and resolve data inquiries from field teams and commercial business partners, conducting root cause analysis and corrective actions

Collaborate with IT/IS on VEEVA integration requirements and other system interfaces to ensure seamless data flow

Ensure all CDW activities comply with company data governance, privacy, and security policies, as well as industry best practices

Qualification

Commercial Data ManagementMaster Data Management (MDM)Data WarehousingSQLData GovernanceData Quality Best PracticesTableauCloud-based Data PlatformsRPythonAnalytical SkillsVendor ManagementProblem-solving SkillsOrganizational SkillsEffective CommunicationProject ManagementCustomer-focused Mindset

Required

Bachelor's degree in Computer Science, Information Systems, Data Science, Engineering, Mathematics, Business Analytics, or a related field required

Equivalent combination of education and relevant experience will be considered

5+ years of experience in commercial data management, data warehousing, Master Data Management (MDM), or business intelligence, preferably within the pharmaceutical, biotechnology, or healthcare industry

Proven experience designing, building, and optimizing data marts and data warehouses

Strong understanding of master data management (MDM), data stewardship, and data governance, and data quality best practices

Proficiency with SQL and relational database concepts; experience with cloud-based data platforms (e.g., AWS, Snowflake, Azure) a plus

Experience with R and/or Python for data analysis is a plus

Demonstrated experience in process implementation and management

Experience with third-party syndicated data assets (e.g., IQVIA, Symphony, Komodo) and/or other secondary sources such as specialty pharmacy, specialty distributor, copay, and lab data

Experience managing projects involving cross-functional teams

Excellent analytical, problem-solving, and organizational skills, with a strong attention to detail

Operational driver with the ability to successfully meld business acumen with technical prowess

Ability to prioritize and manage multiple projects in a fast-paced, dynamic environment

Effective communicator and collaborator, able to work cross-functionally and educate non-technical stakeholders

Vendor engagement, management, and negotiation skills

Experience integrating data from disparate sources such as Hub/Patient Services, Specialty Pharmacy, Specialty Distributor, 3rd Party Logistics Provider, Pharmaceutical and Medical Claims data, and Diagnostic Testing Data

Demonstrated ability to partner with cross-functional stakeholders to understand business needs and develop technical requirements

Ability to serve as one of the subject matter experts (SME) for the commercial data warehouse within the company

Strong customer-focused mindset with the ability to communicate across all levels of the organization

Preferred

Experience with third-party syndicated data assets (e.g., IQVIA, Symphony, Komodo) and/or other secondary sources such as specialty pharmacy, specialty distributor, copay, and lab data

Oncology or Rare Disease Experience Preferred

Familiarity with IDN Specialty Pharmacy data and validation processes a plus

Experience using BI tools such as Tableau is a plus