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Papa Johns · 3 hours ago

POS & Restaurant Systems Analyst

HQ_Louisville

Full-time

Onsite

Mid Level

Papa John's is a well-known pizza company that values diversity and teamwork. The POS & Restaurant Systems Analyst is responsible for supporting in-restaurant menu systems and endpoint technologies, ensuring accurate configurations, overseeing testing, and facilitating the rollout of changes to enhance customer experience and operational efficiency.

Restaurants

H1B Sponsor Likely

Responsibilities

Manage in-restaurant systems, overseeing accurate menu setup, testing, and rollout of new products, promotions, and recipe updates

Ensure alignment with operational standards by collaborating with Marketing, Operations, Supply Chain, and third-party vendors

Provide training, support, and documentation for franchisees and restaurant teams on POS operations and menu management

Audit menu configurations to identify and resolve issues proactively

Evaluate and implement innovations to improve POS and menu management efficiency and accuracy across global markets

Design, implement, and maintain technical standards for consistent configuration and compliance across Windows devices

Manage software and OS patching through IT Management software to reduce vulnerabilities and ensure timely updates

Monitor endpoint performance and security, responding to incidents and resolving issues promptly

Provide second-line support for POS-related issues escalated from Help Desk or regional IT teams

Maintain documentation of endpoint configurations, policies, and procedures, supporting audits and compliance efforts

Qualification

POS systems managementWindows OS patchingMenu managementTechnical standards designTrainingSupportDocumentation maintenanceCross-functional collaboration

Required

Support in-restaurant menu systems and endpoint technologies

Ensure recipe and deal configurations are accurate and up to date

Oversee end-to-end testing and system monitoring

Support efficient rollout of menu changes across restaurants

Lead the design and maintenance of technical standards and guides for Windows devices and point-of-sale

Manage Windows OS patching

Respond to performance or security issues

Support franchisees and guide cross-functional collaboration

Drive the development of future-ready, secure, and efficient restaurant technology solutions