Medix™ · 6 days ago
Call Center Supervisor - 249488
Overland Park, KS
Full-time
Onsite
Mid Level
$31/hr - $32/hrMedix™ is seeking a Patient Support Center Supervisor to manage the daily operations of the Patient Assistance Center. This role involves supervising staff, ensuring compliance with procedures, and maintaining high levels of customer satisfaction.
CrowdsourcingRecruitingSocial NetworkStaffing AgencyVenture Capital
Hiring Manager
Katie Putney, M.S.
Responsibilities
Overseeing team of 8-10 collectors
80% coaching, training, and managing staff
20% taking calls to assist with volume or process auditing
Hire, train, and coach representatives to maximize performance and productivity
Assign daily tasks, manage workflow, and step in to assist with calls when needed
Monitor team metrics including call times, unavailable time, wrap-up time, and collection commitments
Identify workflow issues and propose solutions to management
Foster a positive, motivating, and high-performing work environment
Maintain compliance with department procedures and policies
Perform other duties as assigned by management
Qualification
Required
High school diploma or equivalent
Experience as a frontline production employee, such as a collections representative
Proficiency with Microsoft Office and Windows-based applications
Preferred
Prior experience in medical billing preferred
First-party collections experience
Previous supervisory experience in a collections or call center environment
Background in healthcare or medical collections
Company
Medix™
Medix provides workforce solutions to clients and creates opportunity for contract employees.
Founded in 2001
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-09-16Acquired
Leadership Team
Andrew Limouris
Founder, President and CEO
Brian Anstiss
Chief Financial Officer
Recent News
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