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Dexian · 21 hours ago

Technical Support Specialist

Jacksonville, FL

Contract

Hybrid

New Grad, Entry Level

$24/hr - $25/hr

Dexian is a leading provider of staffing, IT, and workforce solutions. The IT Service Desk Associate is responsible for the administration, maintenance, and technical support of IT infrastructure for approximately 300 users, ensuring efficient and secure operations.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

H1B Sponsor Likely

Hiring Manager

Shivani Kumari

Responsibilities

Perform preventative maintenance, upgrades, and repairs on computers, POS systems, servers, printers, and network equipment

Manage and support Microsoft-based infrastructure including IIS, Office 365, Active Directory, and Exchange

Administer and maintain antivirus solutions and other security tools

Maintain IT asset records, software licensing, and inventory tracking

Support the physical and virtual server environments and back-office applications

Identify departmental IT needs and contribute to strategic technology recommendations

Ensure all computer systems and infrastructure are secure and up to date

Provide after-hours and on-call emergency support as required

Qualification

Microsoft Active DirectoryOffice 365Microsoft ExchangeMicrosoft IISTCP/IPDNSDHCPVLANsCustomer serviceTechnical explanationComputer hardware knowledgeNetworking equipment knowledgePOS systems familiarityVirtualized environmentsBackup tools experienceCybersecurity exposureCommunication skillsIndependent workMotivation

Required

Strong customer service orientation and end-user support mindset

Excellent communication skills (both verbal and written)

Ability to work independently with minimal supervision

Highly motivated with a passion for technology and learning

In-depth knowledge of computer hardware, peripheral devices, and networking equipment

Solid understanding of TCP/IP, DNS, DHCP, VLANs, and other networking protocols

Ability to explain complex technical information clearly to both technical and non-technical audiences

Must-Have Tools & Platforms: Microsoft Active Directory (AD), Office 365, Microsoft Exchange, Microsoft IIS

Associate Degree in Networking, Information Systems, or a related field required

Proven experience performing hardware/software maintenance and updates

Preferred

Bachelor's Degree in Computer Science or related field

Familiarity with POS systems

Knowledge of virtualized environments

Experience with backup and disaster recovery tools

Windows OS environment experience

Cybersecurity exposure or certs

Company

Dexian

Glassdoor3.5

Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.

Founded in 1994

Mclean, Virginia, USA

1001-5000 employees

https://dexian.com

H1B Sponsorship

Dexian has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (65)