American Flexible Products · 4 hours ago
Customer Service Representative
Chaska, MN, US
Full-time
Onsite
Entry Level
$22/hr - $28/hr
2+ years expAmerican Flexible Products (AFP) is a state-of-the-art manufacturing company specializing in custom conversion of flexible materials. The Customer Service Representative is responsible for providing effective customer service to internal and external customers, processing orders, and ensuring timely communication regarding customer inquiries.
ManufacturingPlastics and Rubber Manufacturing
No H1B
U.S. Citizen Only
Responsibilities
Process customer orders/changes/returns according to established policies and procedures
Carefully review customer purchase order for accuracy
Accurately enter customer purchase order into Epicor ERP system
Process order acknowledgements to customers as required, including 3rd party portals
Provides timely and accurate information to customers as requested
Collaborates with customer and internal resources as needed to change/expedite customer orders
Organization of customer orders, job tickets, shared customer service email and paper filing system
Provides backup support to other customer service team members as assigned
Performs other similar or related duties as they become necessary or as delegated
Qualification
Required
Strong analytical and problem-solving skills, as well as a keen attention to detail
Ability to effectively prioritize tasks, be flexible and self-directing
Excellent interpersonal, written, and oral communication skills
Excellent listening skills along with the ability to ask probing questions, comprehending customer concerns and overcoming objections
Must be fluent in English – written and oral
High School Diploma/GED Required
Proficiency with basic computer skills is required
Must be able to communicate (read, write, and speak) fluently in English
Ability to read and interpret documents such as blueprints, safety rules and procedure manuals
Preferred
2 years of customer service experience in a manufacturing environment
Ability to navigate Epicor systems
Ability to read and comprehend blueprints/drawings
Two years in Customer Service Role
Experience in manufacturing environment
Experience with Microsoft office suite and ERP systems
Epicor experience is a plus
Company
American Flexible Products
American Flexible Products manufactures and markets fabricating foam, rubber, plastics and other flexible materials.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase