General Dynamics Information Technology ยท 4 hours ago
Full-Time Spanish/English Bilingual Customer Support Professional - El Paso - (M - F, No Weekends) $17.75/hr
USA TX El Paso
Full-time
Hybrid
New Grad, Entry Level
$15.09/hr - $20.41/hr
0+ years expGeneral Dynamics Information Technology is a company that supports and secures complex government projects. They are seeking a Full-Time Customer Support Professional to manage inbound calls, online chats, and messages in a contact center environment, providing support and solutions to customers.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Answering incoming phone calls, chats, and messages on behalf of client; providing accurate and appropriate information to callers
Assisting customers by researching issues, exploring answers, and providing information and alternative solutions
Identify, diagnose, and resolve customer issues, escalating complex issues as necessary
Simultaneously managing multiple inquiries via chat as needed
Placing outbound customer service or customer satisfaction calls, as required by client
Completing call guides; gathering and verifying required information
Adhering to established customer service and documentation standards within required time frames
Qualification
Required
High school diploma or G.E.D
Zero or more years of customer service or other telephone experience
Ability to simultaneously oversee multiple customer inquiries and manage competing priorities in a fast-paced contact center environment
Texas resident living within a 60 mile radius of our El Paso facility
Ability to read, write, and speak Spanish and English fluently
Ability and willingness to work and train onsite as required
Ability and willingness to work any full-time shift during our hours of operation (M-F, 6 am - 7 pm MST)
Access to high speed wired internet connection
Access to a quiet work environment free from distractions
Ability to pass a criminal background check, drug screening, and credit check
US Citizenship
Preferred
One or more years of contact center experience highly preferred
Demonstrated experience adhering to contact center scheduling
Benefits
A variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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