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Liquidity Services · 6 hours ago

Client Solutions Analyst

United States

Full-time

Remote

Entry, Mid Level

$59K/yr - $73K/yr

2+ years exp

Liquidity Services operates the world’s largest B2B e-commerce marketplace platform for surplus assets, and they are seeking a Client Solutions Analyst. This role is vital in supporting multi-million-dollar client accounts and executing complex reverse logistics programs while collaborating with various internal departments to enhance client satisfaction and business performance.

LogisticsOnline AuctionsSupply Chain Management

Responsibilities

Serve as a primary point of contact for a wide range of client requests, including explaining complex liquidation data and addressing operational challenges to meet client needs

Collaborate with multiple internal departments—such as transportation, planning, warehouse operations, finance, and sales—to implement new business programs and coordinate key aspects of client accounts

Partner with Client Solutions Account Managers to develop presentations for recurring meetings and Quarterly Business Reviews using Microsoft PowerPoint, supported by analysis in Microsoft Excel. The team presents account performance to clients and identifies improvement opportunities for both the company and its clients

Analyze historical and current data to define key trends and work with Client Solutions management to apply insights for the benefit of both the client and the organization, utilizing tools such as Power BI for real-time data visualization

Identify and pursue business growth opportunities within existing client accounts

Utilize LS custom-built systems to extract inventory and sales data, generating complex and accurate reports used by company leadership and clients to highlight successes and areas for improvement

Conduct financial reconciliations according to client contractual terms and collaborate with the finance department to facilitate client settlements

Act as an intermediary between sellers and buyers on the platform to ensure a positive user experience for all parties involved

Create and update Standard Operating Procedures (SOPs) for both internal and external teams, providing clear guidance on the dispositioning of various inventory segments

Qualification

Data analysisMicrosoft ExcelPower BIData visualizationSupply chain experienceClient communicationCritical thinkingSelf-motivated

Required

Experience in supply chain, consulting, or the retail industry

Strong analytical abilities and advanced expertise in Microsoft Excel to create and interpret reports effectively

Proficiency in data visualization, including transforming raw data into graphical representations and infographics for internal and client presentations

Experience with Power BI or similar data visualization tools

Ability to understand and communicate complex data reports to present key financial information effectively to clients

Exhibits critical thinking skills to identify opportunities for streamlining and automating data reporting processes

Demonstrates the ability to prioritize and focus on operational tasks in a high-growth environment, maintaining attention to detail

Self-motivated and committed to delivering exceptional client experiences