FirstService Residential · 1 week ago
Senior Community Manager
Los Angeles, CA
Full-time
Onsite
Senior Level
$85K/yr - $95K/yrFirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. The Senior Community Manager manages all aspects of community associations, acting as an advisor to the Board of Directors, homeowners, and vendors, while overseeing multiple communities and ensuring compliance with legal standards.
Property ManagementReal Estate
Responsibilities
Responsible for association fiscal management including financial statement review and comprehension
Develop and prepare appropriate annual draft budget for Board of Director approval, implement and manage in accordance with the budget
Manage association accounting needs including payment of invoices in accordance to Standards of Operations, audit, tax payments, budget, and delinquency monitoring
Manage and submit charge-backs for assigned associations on a monthly basis in accordance with management contract
Ensure timely deposit of all checks received on behalf of the Association
Ensure all civil code and legal document requirements are met, and association remains in compliance
Manage association insurance coverage and needs ensuring adequate and consistent coverage
Serve as liaison to association counsel, and recommend when client should contact counsel, and/or file a matter in small claims court. Attendance at small claims court and/or superior court may be required
Educate board members on changes to legislation that impact their association
Responsible for all aspects of the annual meeting/election process
Track and ensure requirements are met for processing CA Secretary of State Filings
Act as an interface between the Board of Directors and community
Coordinate, attend, and have oversight of all client and board meetings
Create agendas, board packets, other correspondence, for board and committee meetings in accordance with the state civil code
Conduct and advice the HOA Board during the board meetings in accordance to laws and regulations set forth by state law
Responsible for all board meeting follow-up, minutes, and correspondence
Receive & review client communication. Manage all deadlines and update in Connect Database
Manage and oversee vendor relations
Manage RFP process, create comparison spreadsheets to analyze, and make recommendations as appropriate
Provide content for community website and newsletter as directed by the Board
Responsible for all association files in accordance with company standardized hard copy and electronic system policies, or client document retention policy
Responsible for the quality of the work product presented to the client, regardless of whether it’s produced by another department, or Associate
Conduct all walkthroughs (Landscape, Violation, Architectural Review and Turnover, Work Order verification) and complete appropriate follow-up
Retain the association clients assigned to be managed
Foster team building among all FirstService Associates and Departments. Effectively use company tools and resources, including ACM, Community Design Review Specialist, Call Center, and Accounting Staff in accomplishing daily tasks in an efficient, and respectful manner
Consult and use industry expertise in community management, to make recommendations to the board, for the betterment of the community
Attend and exhibit leadership at industry functions
Must have reliable transportation, driver’s license and be able to drive to association clients, potential clients, and other meetings as necessary
Adhere to, and exemplify the company’s core values, and Global Service Standards
Other duties as assigned
Qualification
Required
Excellent customer service and relationship building background/skills
Demonstrate effective communication skills consisting of oral, written and listening skills with the ability to draft, coordinate and make presentations in a board meeting setting and a large audience
Collaborative decision-making and problem solving skills
Ability to read and understand financial statements, budgets and working with numbers and the ability to explain same to a larger audience, particularly the Board of Directors
Ability to draft correspondence and reports along with responding to inquiries and client concerns effectively and independently
Demonstrate strong organizational skills and time management abilities while working in a fast-paced, multitasking environment
Set and communicate deadlines and follow through on tasks for clients including resident homeowners, committees and boards of directors
Must be able to work independently and in a team environment
Must be able to attend and actively participate at night meetings as required
Occasionally weekend work may be required
Intermediate knowledge of Microsoft Applications, especially Word, Outlook, and Excel
Must have reliable transportation, driver's license and be able to drive to association clients, potential clients, and other meetings as necessary
Valid California Driver's License and State mandated vehicle insurance, and registration
Ability to walk extensive slope and/or flat association areas and visually review landscape, building areas, recreation facilities, parks etc. to ensure proper maintenance
Ability to work late into evenings as required for board meeting attendance
Preferred
Four-year college degree preferred, or comparable business experience
CMCA preferred; will be required within two years of hire
Benefits
Medical, dental, and vision plans (full time and part time 30+ hours)
Part time 20+ hours qualify for dental and vision
401K match
Time off including vacation, sick, and company paid holidays
Pet insurance available
Tuition reimbursement
Legal services
Free emotional wellbeing and daily life assistance support for all associates
Domestic partner coverage
Health savings account
Flexible spending account
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
Founded in 2012
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
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