Customer Experience Agent jobs in United States
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Whatnot · 1 week ago

Customer Experience Agent

positionPhoenix, AZ
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$24/hr - $28/hr
date2+ years exp

Whatnot is the largest live shopping platform in North America and Europe, redefining e-commerce by blending community, shopping, and entertainment. The Customer Experience Agent will be responsible for ensuring a positive experience for customers by resolving issues related to payments, orders, and general inquiries, while also driving process improvements.

CollectiblesE-CommerceInformation TechnologyMarketplaceTrading Platform
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Growth Opportunities

Responsibilities

Interact with buyers and sellers with a customer first attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

Qualification

Customer serviceEcommerce understandingZendeskProactive problem-solvingSupport experienceCollectiblesProcess improvementGrowth mindsetCustomer first mentality

Required

Weekend availability required
2+ years of Support experience handling email and/or chat services
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
Obsession with customers / being customer first / serving customers
Proactive problem-solver and process-improver

Preferred

Bachelor's degree or college experience preferred
Knowledge of Collectibles is a plus
Previous start-up experience is a plus

Benefits

Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care Benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Company

Whatnot

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Whatnot is a livestream shopping platform for buying and selling products.
dateFounded in 2019
location
San Francisco, California, USA
people-size501-1000 employees
web-link
https://www.whatnot.com

Funding

Current Stage
Late Stage
Total Funding
$974.7M
Key Investors
CapitalGY Combinator Continuity FundAndreessen Horowitz
2025-10-28Series F· $225M
2025-01-08Series E· $265M
2022-07-21Series D· $260M

Leadership Team

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Jeff Chang
Director of Engineering, Head of Growth
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Recent News

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Redpoint Portfolio: Whatnot
2026-01-09
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Company data provided by crunchbase