Integration Manager jobs in United States
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PingPong Payments · 1 day ago

Integration Manager

positionNYC Metro Area
timeFull-time
remoteOnsite
senioritySenior Level
money$150K/yr - $160K/yr
date5+ years exp

PingPong Payments is a leading global cross-border payments platform founded in New York. As the Integration Manager, you will ensure clients have a world-class experience in integrating embedded products, managing expectations, and leading client relationships during complex product implementations.

E-CommerceFinancial ServicesFinTechMarketplacePayments
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H1B Sponsor Likelynote

Responsibilities

Managing client and internal partner expectations with consultative advice regarding technical aspects of treasury solutions including request for Proposal (RFP) responses, client presentations and client visits
Scoping client requests and translating business requirements into detailed technical specifications for treasury services
Managing client and internal partner expectations by establishing timelines and dependencies to exceed expectations
Demonstrating creative problem-solving and judgement
Develop solutions for prospect problems based on existing frameworks, past client engagements, and industry best practices
Support prospects by explaining our APIs, SDKs, and other developer-facing tools
Demonstrate the platform in a variety of use cases/scenarios
Facilitate and project manage complete onboarding through legal, compliance, and other reviews
Coordinate back-end configurations for API keys and portal access, working closely with operations teammates worldwide
Lead the day-to-day relationship with clients via email, slack, phone, and video conference as needed
Review service tickets related to your clients in Zendesk, and ensure we are quickly closing issues and meeting SLAs
After launch, you will manage hand-off to operational and account management teams, but will also periodically check in with customers to ensure satisfaction and ongoing relationships
Post-launch debrief with Product Marketing and Developer Experience teams to ensure a feedback loop on customer feedback while contributing to ongoing improvements in our integration experience and approach

Qualification

API integrationEnterprise B2B SaaSPayment ServicesTechnical troubleshootingTechnical account managementSoftware development lifecycleClient supportFluent in EnglishFluent in ChineseProject managementCommunication skills

Required

5+ years of relevant and progressive work experience in implementation or service delivery in Enterprise B2B SaaS with API integration is a must-have
Technical troubleshooting skills using industry-accepted best practices and tools
Strong technical acumen and detail-oriented - must be able to learn our software and subsequently teach end-users of various technical experience levels
Experience with client support and/or technical account management
Understanding of software development lifecycle process
Responsible for managing long-term projects and the ability to meet strict deadlines
Comprehensive knowledge of Payment Services
Prior experience in a customer-facing technology role consulting on integration best practices
Proven track record launching integrations or products with cross-functional teams
Educated with a relevant degree in Computer Science, Information Systems, Business, or a related field. A master's degree is a plus

Preferred

Fluent in English and Chinese (Mandarin) both in writing and speaking is preferred but not required

Company

PingPong Payments

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PingPong is a global leader in cross-border payments, making it easier to send, manage, and receive money faster worldwide.
dateFounded in 2015
location
San Mateo, California, USA
people-size1001-5000 employees
web-link
https://usa.pingpongx.com/us/index

H1B Sponsorship

PingPong Payments has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (3)
2022 (5)
2021 (1)

Funding

Current Stage
Late Stage
Total Funding
$122M
Key Investors
SinowisdomCICC
2019-03-01Series D
2018-09-20Series C· $102M
2018-03-22Series B· $20M

Leadership Team

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Yu Chen
Founder and CEO
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David Messenger
Chief Executive Officer for International Business
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Recent News

EIN Presswire
Cross border payment Market to Reach $206.5 billion by 2024 in the short run and $414.6 Billion by 2034
2025-12-01
PR Newswire UK
Cross border payment Market to Reach $206.5 billion by 2024 in the short run and $414.6 Billion by 2034 Globally, at 7.1% CAGR: Allied Market Research
2025-10-14
Fintech News Malaysia
CIMB and PingPong to Boost Cross-Border Payments in ASEAN
2025-09-24
Company data provided by crunchbase